Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Tiruppur

Kotak Mahindra Bank Ltd; Tiruppur; On-site; INR 350,000 - 500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive operations professional for the Customer Service Desk to handle RTGS/NEFT transactions, fund transfers, and tax payments. The role emphasizes accuracy, customer-focused service, and strong Excel-based reporting to support daily tasks.

The position requires hands-on banking operations experience and the ability to collaborate across branches and internal teams to resolve issues and ensure compliance.

Qualifications

• Hands-on experience in banking operations, particularly RTGS/NEFT transactions.
• Strong communication skills with a customer-centric approach.
• Proficiency in Excel to support daily operational tasks and client servicing.
• Ability to process transactions and provide timely, accurate reports.

Responsibilities

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status and issues.
• Ensure compliance with internal policies and regulatory guidelines during processing.
• Maintain and update transaction records and reports using Excel and internal systems.
• Collaborate with other departments to resolve discrepancies or escalations related to transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Identify areas for process improvement and contribute to service delivery enhancements.

Skills

Excel proficiency

Banking operations

RTGS/NEFT handling

Customer service

Tools

Banking software

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.