Operations Team Member

Kotak Mahindra Bank Limited; Tiruppur; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Operations Team Member for the WBG OPERATIONS (OPS) – Customer Service Desk in Tiruppur. The role focuses on handling RTGS/NEFT, fund transfers, and tax payments with a customer-centric approach.

The candidate should have strong Excel skills and be able to support daily operational tasks and client servicing while maintaining compliance with regulations.

Qualifications

• Hands-on experience with RTGS/NEFT, fund transfers and tax payments.
• Strong communication and customer-service orientation.
• Proficient in Excel and internal banking systems.

Responsibilities

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.

Skills

Customer-focused

Attention to detail

Communication skills

Education

Entry level

Tools

Excel

Job description

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments.

This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.

Experience Level Entry Level