Manager - Operations - International

TP; Malad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP in Malad, India is seeking an experienced Operations Manager to oversee daily operations, ensuring efficiency and productivity across the team.

You will lead cross-functional collaboration, drive process improvements, and analyze metrics to inform strategic decisions that fuel growth and customer satisfaction.

The role requires strong leadership, data-driven thinking, and a solid understanding of CRM/BPO industry trends, with a focus on mentoring talent and fostering a culture of excellence.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and strategic thinking skills.
• Experience in managing and motivating high-performing teams.
• Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.

Responsibilities

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to boost performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze data and metrics to inform operational decisions and drive growth.
• Lead and mentor a team of professionals to achieve their full potential.
• Foster a culture of excellence, respect, and accountability within the team.

Skills

Leadership

Communication

Data analysis

Problem solving

Strategic thinking

Team motivation

BPO industry knowledge

Job description

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to boost performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze data and metrics to inform operational decisions and drive growth.
• Lead and mentor a team of professionals to achieve their full potential.
• Foster a culture of excellence, respect, and accountability within the team.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills are essential.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and strategic thinking skills.
• Experience in managing and motivating high-performing teams.
• Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.