Operations Supervisor

TP; Kolkata District; On-site; INR 450,000 - 700,000; Full time

Job summary

Teleperformance in India is seeking an experienced Ops Supervisor to lead our operations team in Kolkata. You will oversee daily workflows, drive process improvements, and ensure customer experience standards are met in a fast-paced environment.

As a leader you will train and develop a team of operators, monitor budgets, and collaborate with cross-functional departments to achieve organizational goals. Strong analytical and communication skills are essential.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent problem-solving and analytical skills.
• Experience with operational software and systems.
• Strong attention to detail and ability to multitask.

Responsibilities

• Supervise and coordinate operational activities to ensure efficient workflow.
• Develop and implement process improvements to boost productivity and quality.
• Manage and train a team of operators to achieve high performance standards.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to meet organizational goals.
• Analyze operational data to identify areas for improvement.

Skills

Operations management

Leadership

Communication

Analytical skills

Problem-solving

Multi-tasking

Job description

We are looking for a skilled Ops Supervisor to join our team in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

• Supervise and coordinate operational activities to ensure efficient workflow.
• Develop and implement process improvements to boost productivity and quality.
• Manage and train a team of operators to achieve high performance standards.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to meet organizational goals.
• Analyze operational data to identify areas for improvement.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent problem-solving and analytical skills.
• Experience with operational software and systems.
• Strong attention to detail and ability to multitask.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.