Assistant Manager - Operations

TP; Mumbai, Thane; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Teleperformance India seeks an Assistant Manager- Operations to lead domestic operations with a focus on efficiency, quality, and team leadership. This role drives day-to-day workflows and improvements across teams.

The candidate will analyze metrics, guide cross-functional collaboration, and ensure compliance with regulatory standards to sustain operational excellence.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and communication skills are essential.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and critical thinking skills.
• Experience with process improvement initiatives and cost reduction strategies.
• Strong understanding of operational principles and practices.

Responsibilities

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Lead and motivate a team of professionals to achieve operational excellence.
• Collaborate with cross-functional teams to drive business growth.
• Analyze data and metrics to inform operational decisions and optimize performance.
• Ensure compliance with regulatory requirements and industry standards.

Skills

Operations management

Leadership

Data analysis

Process improvement

Cost reduction

Regulatory compliance

Job description

Looking for a skilled professional to join our team as an Assistant Manager- Operations in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Lead and motivate a team of professionals to achieve operational excellence.
• Collaborate with cross-functional teams to drive business growth.
• Analyze data and metrics to inform operational decisions and optimize performance.
• Ensure compliance with regulatory requirements and industry standards.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills are essential.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and critical thinking skills.
• Experience with process improvement initiatives and cost reduction strategies.
• Strong understanding of operational principles and practices.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.