Senior Operations Manager

TP; Thane; Hybrid; INR 3,500,000 - 5,200,000; Full time

Job summary

Teleperformance in India seeks a Senior Manager Operations to lead daily operations in an international setting, driving efficiency, quality and cost improvements. You will guide a team, align with global partners, and monitor performance to achieve strategic goals.

You will analyze metrics, ensure regulatory compliance, and foster a culture of excellence and customer focus while managing multiple priorities in a dynamic environment.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and decision-making skills.
• Experience working in a fast-paced environment and prioritizing tasks effectively.
• Strong attention to detail and ability to manage multiple projects simultaneously.

Responsibilities

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Lead and motivate a team of professionals to achieve operational excellence.
• Collaborate with cross-functional teams to drive business growth.
• Analyze data and metrics to inform operational decisions.
• Ensure compliance with regulatory requirements and industry standards.

Skills

Leadership

Communication

Data analysis

Problem-solving

Prioritization

Attention to detail

Job description

We are looking for a skilled professional to join our team as a Senior Manager Operations in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Lead and motivate a team of professionals to achieve operational excellence.
• Collaborate with cross-functional teams to drive business growth.
• Analyze data and metrics to inform operational decisions.
• Ensure compliance with regulatory requirements and industry standards.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and decision-making skills.
• Experience working in a fast-paced environment and prioritizing tasks effectively.
• Strong attention to detail and ability to manage multiple projects simultaneously.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Additional Info

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.