Operations Supervisor

TP; Jaipur; On-site; INR 350,000 - 550,000; Full time

Job summary

Teleperformance in Jaipur, India is seeking an Ops Supervisor with 2–5 years of experience in operations management to oversee daily activities and optimize processes. You will mentor staff to achieve high performance in a fast-paced setting.

The role requires strong communication and leadership, with a focus on improving productivity and quality through data-driven decisions. This position is on-site in Jaipur.

Qualifications

• Strong knowledge of operations management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills.
• Experience with operational software and systems.
• Ability to motivate and inspire team members to achieve their best performance.

Responsibilities

• Supervise and coordinate operational activities to ensure efficient workflow.
• Develop and implement process improvements to boost productivity and quality.
• Manage and train staff members to achieve high performance levels.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to meet organizational goals.
• Analyze operational data to identify areas for improvement.

Skills

Operations management

Communication

Leadership

Problem-solving

Staff training

Budget management

Tools

ERP/CRM systems

Job description

Looking for a skilled Ops Supervisor to join our team in India. The ideal candidate will have 2-5 years of experience and a strong background in operations management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Supervise and coordinate operational activities to ensure efficient workflow.
• Develop and implement process improvements to boost productivity and quality.
• Manage and train staff members to achieve high performance levels.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to meet organizational goals.
• Analyze operational data to identify areas for improvement.

Job Requirements

• Strong knowledge of operations management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills.
• Experience with operational software and systems.
• Ability to motivate and inspire team members to achieve their best performance.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.