Operations Supervisor- Domestic

TP; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is seeking an Operations Supervisor to join our team in Bengaluru. You will supervise daily operations, drive efficiency, and coordinate cross-functional activities to meet business objectives.

The ideal candidate has 2+ years in operations management, strong communication and leadership skills, and a proven ability to analyze data and implement process improvements. Experience in CRM/BPO is an added advantage.

Qualifications

• Minimum 2 years of experience in operations management or a related field.
• Strong knowledge of operations management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with CRM/IT Enabled Services/BPO industry is an added advantage.

Responsibilities

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase operational effectiveness.
• Manage and train a team of operations staff to achieve desired results.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to achieve business objectives.
• Analyze operational data to identify areas for improvement.

Skills

Operations management

Communication

Leadership

Problem-solving

Analytical thinking

CRM/BPO experience

Tools

CRM

Job description

We are looking for a skilled Operations Supervisor to join our team in Domestic. The ideal candidate will have 2-5 years of experience and a strong background in operations management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase operational effectiveness.
• Manage and train a team of operations staff to achieve desired results.
• Monitor and control operational expenses to stay within budget.
• Collaborate with other departments to achieve business objectives.
• Analyze operational data to identify areas for improvement.

Job Requirements

• Minimum 2 years of experience in operations management or a related field.
• Strong knowledge of operations management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with CRM/IT Enabled Services/BPO industry is an added advantage.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/ IT Enabled Services/BPO industry, committed to providing exceptional services to its clients.