Operations Manager

TP; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP is seeking an Operations Manager in Navi Mumbai to develop and implement operational strategies that drive business objectives. You will lead a team of professionals, ensuring high-quality service delivery and performance across functions.

You will analyze operational data to identify improvement opportunities, collaborate with cross-functional teams, and ensure compliance with industry standards. The role emphasizes continuous learning and development within the team.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze complex data and make informed decisions.
• Experience in the BPO/Call Centre industry is preferred.
• Strong problem-solving and process improvement skills.

Responsibilities

• Develop and implement operational strategies to achieve business objectives.
• Manage and supervise a team of professionals to ensure high-quality service delivery.
• Analyze operational data to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to align with organizational goals.
• Ensure compliance with industry standards and regulatory requirements.
• Foster a culture of continuous learning and development within the team.

Job description

Roles and Responsibility

• Develop and implement operational strategies to achieve business objectives.


• Manage and supervise a team of professionals to ensure high-quality service delivery.


• Analyze operational data to identify areas for improvement and optimize processes.


• Collaborate with cross-functional teams to align with organizational goals.


• Ensure compliance with industry standards and regulatory requirements.


• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience in operations management or a related field.


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Ability to analyze complex data and make informed decisions.


• Experience in the BPO/Call Centre industry is preferred.


• Strong problem-solving and process improvement skills.