Operations Supervisor

HireRight; Nagpur District; On-site; INR 700,000 - 900,000; Full time

Job summary

HireRight in Nagpur District, India is seeking a Team Leader to manage a team of 12-15 members. The role involves supervising team activities, monitoring performance, and ensuring compliance with policies. The ideal candidate should have a Bachelor's degree and 3-4 years of experience in managing teams in a BGV environment. Key responsibilities include performance evaluations, facilitating training, and preparing reports for management and clients. Strong leadership and communication skills are essential.

Qualifications

• 3-4 years of BGV experience managing others in a time-sensitive environment.
• Proven leadership ability in decision making and employee relations.

Responsibilities

• Supervise daily team activities to meet essential objectives.
• Conduct performance evaluations and coaching sessions.
• Monitor and improve quality scores through audits.
• Prepare and present MIS reports to client and management.

Skills

Leadership

Critical thinking

Conflict management

Communication skills

Data analysis

Education

Bachelor’s degree/Graduate in any stream

Job description

Overview

Reporting to the Operations Manager you will be responsible for overseeing and managing a team of 12-15 team members. The Team Leader will be responsible for ensuring high-quality performance, adherence to policies, and continuous improvement in service delivery, while fostering a positive team environment and maintaining excellent client relationships. The successful candidate should also be able to work autonomously, demonstrate a positive, “CAN DO” with solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

Responsibilities

Team Management & Performance

• Supervise daily team activities to meet production, quality, turnaround time, and resource allocation objectives.
• Set clear, measurable goals and KPIs for team members; regularly review and provide feedback.
• Evaluate employee performance and implement appropriate remedial / supportive actions.
• Conduct regular 1:1 meetings, performance evaluations, and coaching sessions.
• Facilitate morale-building initiatives to promote team cohesion and satisfaction.
• Oversee training programs covering compliance, data protection, and role-specific skills.
• Delegate responsibilities effectively and support cross-training initiatives.
• Leader will have to manage non English language speakers as well.

Operational Oversight

• Review daily production reports with researchers to assess progress towards goals. Identify trends and implement data-driven improvements.
• Ensure compliance with client-specific requirements, HireRight policies, and procedures.
• Assist in resource planning by discussing workload requirements with management.
• Proactively identify risks and elevate issues to management.
• Monitor and improve quality scores through audits and feedback.
• Ensure zero tolerance for compliance breaches.
• Act as the primary point of contact for internal stakeholders and client escalations and provide guidance and resolution and implement corrective actions.
• Track key metrics such as TAT, accuracy, productivity, and backlogs.
• Prepare and present MIS reports and performance dashboards to client and management.

Qualifications

• Bachelor’s degree/Graduate in any stream
• 3-4 years of BGV experience managing others in a time sensitive environment
• Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
• Proven conflict management, communication skills and experience in meeting deadlines and delivery.