Operations Supervisor

TP; Mohali; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Teleperformance seeks an Operations Supervisor to oversee daily operations in Mumbai with 2–5 years in operations management. The role focuses on improving efficiency and coordinating cross-functional teams to meet business goals.

The ideal candidate will have strong communication, leadership, and analytical skills, plus experience managing budgets and resources in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven experience in operations management or a related field.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills.
• Experience with budgeting and resource management.

Responsibilities

• Supervise and coordinate daily operations activities.
• Develop and implement process improvements to increase efficiency and productivity.
• Manage budgets and resources effectively.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze data and metrics to inform operational decisions.
• Ensure compliance with company policies and procedures.

Skills

Operations management

Communication

Leadership

Problem-solving

Budgeting

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

Job description

We are looking for a skilled Operations Supervisor to join our team in Mumbai. The ideal candidate will have 2-5 years of experience and a strong background in operations management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Supervise and coordinate daily operations activities.
• Develop and implement process improvements to increase efficiency and productivity.
• Manage budgets and resources effectively.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze data and metrics to inform operational decisions.
• Ensure compliance with company policies and procedures.

Job Requirements

• Bachelor's degree in Business Administration or related field.
• Proven experience in operations management or a related field.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and decision-making skills.
• Experience with budgeting and resource management.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Additional Info

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.