Team Leader - Operations | International

TP; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading company in customer service is seeking an experienced Team Leader in Gurugram, Haryana. The ideal candidate should possess 5-10 years of experience, strong leadership skills, and a proven track record in managing customer service teams. Responsibilities include supervising representatives, implementing process improvements, and analyzing customer feedback. Excellent problem-solving abilities are crucial for enhancing overall team performance and customer experience.

Qualifications

• 5-10 years of experience in a similar role.
• Proven experience as a Team Leader or in customer service.
• Strong leadership and communication skills.

Responsibilities

• Manage a team of customer support representatives.
• Develop and implement process improvements.
• Analyze customer feedback to enhance experience.

Skills

Team Management

Customer Service

Leadership

Problem-solving

Analytical Skills

Tools

CRM Software

Job description

We are looking for a highly skilled and experienced Team Leader to join our Operations team . The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

• Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other teams to resolve complex issues and improve overall performance.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills, with the ability to make informed decisions.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and ability to maintain accurate records.
• Experience with CRM software and teleperformance tools is an added advantage.