Operations Specialist (Voice Process) - Mumbai

First Advantage Corporation; Mumbai; Remote; INR 350,000 - 500,000; Full time

Job summary

First Advantage in Mumbai is seeking an Operations Specialist (Voice Process) to handle inbound and outbound calls for references, education, credential and employment verification. You will ensure accuracy, document results, and report findings to clients with high attention to detail.

The role requires strong English communication, proficiency in basic software, and flexibility to work night shifts or shifting schedules, including remote work options as needed.

Qualifications

• Experience with inbound/outbound calls preferred.
• Excellent command of English and ability to conduct conversational interviews.
• Proficient with basic computer applications; night shift availability.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Coordinate with other departments via phone and email regarding the status of the background check.

Skills

Inbound calls

Outbound calls

Attention to detail

Analytical skills

English

Tools

Microsoft Office

Web browsers

Job description

## Operations Specialist (Voice Process) - MumbaiApply: IN\\_Mumbai\\_Office: Full time: Posted Yesterday: R10590**What You'll Do** A successful **Operations Specialist** will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client. **Responsibilities:*** Manage Inbound and Outbound calls for employment, education and other references verifications.* Obtain Verification and references information via phone, fax, mail, etc.* Investigate and confirm reference credibility.* Update reference contact information within database.* Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.* Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)* Coordinate with other departments via phone and email regarding the status of the background check.* Transferring calls to appropriate departments* Update database and complete verification report.* Other duties may be required such as:* Setting up client orders* Completing database check* Work allocation duties* Quality checks**What You Will Need to be Successful:*** Experience doing Inbound calls/transactions is recommended (but not required). **What You May Need to be Successful:*** Requires excellent command on the English language and can handle conversational interviews.* Proficiency on basic computer applications, e.g. Microsoft office and Web browsers* Must be amenable to work remotely in the Night Shift and/or shifting schedules.* Willing to work on a **NIGHT SHIFT**schedule **Why Join Us at First Advantage?**At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.* Employee Impact Groups* FA Cares volunteer opportunities* Mentorship Advantage Program* SOAR, award-winning manager development program **What Are You Waiting For? Apply Today!**You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! **We have great people here and are looking for more. Come join us!****We have great people here and are looking for more. Come join us!****Fraud Alert** First Advantage does **not** charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.