Operations Specialist (Non Voice Process)

Sterling Information Resources (i); Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

First Advantage is seeking an Operations Specialist in Mumbai to handle inbound and outbound calls for reference, education, credential and employment verification. The role requires high attention to detail and strong analytical skills to produce comprehensive client reports.

You will update databases, coordinate with departments by phone and email, and perform duties such as setting up orders and quality checks. We value accuracy, reliability, and a proactive approach.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as setting up client orders and completing database checks
• Work allocation duties
• Quality checks

Job description

What Youll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

We have great people here and are looking for more. Come join us!

Fraud Alert

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.