Sales & Customer Experience Executive

RATATA; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

RATATA in Hyderabad is seeking a sales-driven professional to manage inquiries, convert leads, and close bookings across games, memberships, and packages.

You will enhance customer experiences from entry to exit, handle events such as birthdays and corporate outings, and coordinate with operations to ensure smooth execution while building lasting relationships.

Qualifications

• 1 - 3 years of experience in sales, customer service, hospitality, entertainment, retail, or related fields.

Responsibilities

• Handle enquiries through phone calls, WhatsApp, social media, and walk-ins.
• Explain Ratata's games, packages, memberships, birthday parties, and corporate packages.
• Follow up with leads and convert enquiries into bookings.
• Achieve assigned daily, weekly, and monthly sales targets.
• Maintain proper records of leads, follow-ups, bookings, and conversions.
• Identify opportunities for upselling and cross-selling.
• Welcome customers and understand their requirements.
• Provide accurate information about games, packages, pricing, offers, and facilities.
• Ensure customers receive a smooth and enjoyable experience from entry to exit.
• Handle customer questions and complaints professionally.
• Coordinate with the GSA and operations team to resolve customer issues quickly.
• Collect customer feedback and identify areas for improvement.
• Handle enquiries for birthday parties, school visits, corporate outings, and group bookings.
• Prepare and share suitable packages and quotations.
• Coordinate with customers regarding guest count, package selection, timing, and requirements.
• Follow up until the booking is confirmed.
• Coordinate with the operations and F&B teams for successful execution of events.
• Promote ongoing offers, packages, memberships, and recharge options.
• Encourage customers to upgrade packages where appropriate.
• Support the team during busy hours, weekends, and events.
• Ensure customers are properly guided regarding game usage and packages.
• Maintain good relationships with regular customers and corporate clients.
• Follow up with previous customers for repeat visits and events.
• Maintain customer and corporate lead databases.
• Encourage satisfied customers to provide feedback and Google reviews.

Skills

Sales

Lead conversion

Customer service

Hospitality

Upselling

Cross-selling

Communication

Job description

Role & responsibilities

1. Sales & Lead Conversion

• Handle enquiries through phone calls, WhatsApp, social media, and walk-ins.
• Explain Ratata's games, packages, memberships, birthday parties, and corporate packages.
• Follow up with leads and convert enquiries into bookings.
• Achieve assigned daily, weekly, and monthly sales targets.
• Maintain proper records of leads, follow-ups, bookings, and conversions.
• Identify opportunities for upselling and cross-selling.

2. Customer Experience

• Welcome customers and understand their requirements.
• Provide accurate information about games, packages, pricing, offers, and facilities.
• Ensure customers receive a smooth and enjoyable experience from entry to exit.
• Handle customer questions and complaints professionally.
• Coordinate with the GSA and operations team to resolve customer issues quickly.
• Collect customer feedback and identify areas for improvement.

3. Birthday & Corporate Sales

• Handle enquiries for birthday parties, school visits, corporate outings, and group bookings.
• Prepare and share suitable packages and quotations.
• Coordinate with customers regarding guest count, package selection, timing, and requirements.
• Follow up until the booking is confirmed.
• Coordinate with the operations and F&B teams for successful execution of events.

4. On-Ground Sales Support

• Promote ongoing offers, packages, memberships, and recharge options.
• Encourage customers to upgrade packages where appropriate.
• Support the team during busy hours, weekends, and events.
• Ensure customers are properly guided regarding game usage and packages.

5. Customer Relationship Management

• Maintain good relationships with regular customers and corporate clients.
• Follow up with previous customers for repeat visits and events.
• Maintain customer and corporate lead databases.
• Encourage satisfied customers to provide feedback and Google reviews.

Preferred candidate profile

• 1 - 3 years of experience in sales, customer service, hospitality, entertainment, retail, or related fields.

Perks and benefits

Based on monthly Sales target achievement