Operations Manager - Soft Service

ISS India; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ISS India is seeking an experienced professional to oversee infrastructure and facilities management across locations, coordinating workplace operations, safety, security, and regulatory compliance.

The role includes managing transport services, vendor governance, space planning, asset lifecycle, and cost controls to ensure efficient, compliant operations across multiple sites.

Responsibilities

• Directed end-to-end workplace and facilities operations across locations supporting employees.
• Managed Opex budget with monthly variance analysis and cost reporting.
• Standardised hard and soft services SOPs across campuses; led base-builder coordination for new office setups.
• Implemented space planning and asset lifecycle management initiatives improving long-term cost efficiency.
• Led end-to-end workplace operations, vendor governance, and statutory compliance adherence.
• Drove cost control initiatives and service optimisation across facilities and administration functions.
• Strengthened health, safety, and workplace standards to ensure regulatory and audit readiness.
• Managed facilities, physical security, operations across multiple sites.
• Delivered infrastructure and space planning projects within budget and timeline.
• Oversaw contractor management, preventive maintenance schedules, and vendor governance.
• Managed 24/7 employee transport fleet operations across multiple cities.
• Implemented GPS tracking systems and female employee safety protocols across all transport operations.
• Led regional physical security operations including manned guarding, CCTV surveillance, and crisis response.
• Managed statutory compliance.

Job description

Role & responsibilities

Infrastructure & Facilities Management

• Directed end-to-end workplace and facilities operations across locations supporting employees.
• Managed Opex budget with monthly variance analysis and cost reporting.
• Standardised Hard & Soft Services SOPs across all campuses; led base-builder coordination for new office setups.
• Implemented space planning and asset lifecycle management initiatives improving long-term cost efficiency.
• Lead end-to-end workplace operations, vendor governance, and statutory compliance adherence.
• Drive cost control initiatives and service optimisation across facilities and administration functions.
• Strengthen health, safety, and workplace standards to ensure regulatory and audit readiness.
• Managed facilities, physical security, operations across multiple sites.
• Delivered infrastructure and space planning projects within budget and timeline.
• Oversaw contractor management, preventive maintenance schedules, and vendor governance.

Transport & Employee Services

• Managed 24/7 employee transport fleet operations across multiple cities.
• Implemented GPS tracking systems and female employee safety protocols across all transport operations.

Security, Compliance & ESG

• Led regional physical security operations including manned guarding, CCTV surveillance, and crisis response.
• Managed statutory compliance.

Interested Candidate can share their CV at [e-mail]