Manager - Facility

WSP in India; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

WSP India is seeking a seasoned Facilities Operations Manager to lead soft services, security, mailroom, pantry, and workplace support, ensuring a high‑quality office environment and adherence to SLAs. You will oversee daily operations, manpower deployment, and vendor coordination.

Role includes implementing SOPs, driving cost optimization, supporting ISO 14001 and ISO 45001 audits, managing procurement, and coordinating with builders and facility management for seamless services, events, and

Qualifications

• Background verification by a third‑party agency and accuracy of information supplied during recruitment process.

Responsibilities

• Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support services to ensure a high‑quality office environment.
• Implement and improve SOPs, checklists, and quality assurance systems for smooth operational delivery.
• Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams.
• Coordinate with builder and facility management teams for resolving building‑related issues and day‑to‑day support.
• Monitor premises for snags and ensure timely closure through concerned teams and vendors.
• Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies.
• Conduct statutory compliance audits for all third‑party resources and oversee closure of compliance requirements on external tools.
• Lead contract negotiations, renewals, AMC finalizations, procurement of FM‑related equipment, consumables, and service materials.
• Drive cost‑saving and optimization initiatives across all administrative functions.
• Support ISO 14001 and ISO 45001 implementation across facilities and coordinate internal/external audits ensuring readiness and closure of observations.
• Develop and maintain processes aligned with environmental compliance, safety guidelines, and sustainability goals.
• Act as a key liaison with internal business units to understand operational requirements and deliver workplace solutions.
• Facilitate communication between departments to ensure a harmonious working environment and cross‑functional collaboration.
• Support planning and execution of business meetings, leadership visits, high‑profile events, and employee engagement initiatives.
• Identify, implement, and monitor eco‑friendly practices to reduce carbon footprints and enhance sustainability.
• Oversee logistics, inventory, asset management, and documentation including MIS reporting and vendor performance dashboards.

Job description

Responsibilities

• Soft Services & Daily Workplace Operations
• Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support services to ensure a high‑quality office environment.
• Implement and improve Standard Operating Procedures (SOPs), checklists, and quality assurance systems for smooth operational delivery.
• Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams.
• Maintain close coordination with the builder & facility management team for resolving building‑related issues and day‑to‑day support.
• Regularly monitor premises for snags and ensure timely closure through concerned teams and vendors.
• Vendor Management & Contract Governance
• Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies.
• Conduct statutory compliance audits for all third‑party resources and oversee closure of direct and indirect compliance requirements on external compliance tools.
• Support procurement by leading contract negotiations, renewals, AMC finalizations, procurement of FM‑related equipment, consumables, and service materials.
• Drive cost‑saving and optimization initiatives across all administrative functions.
• Compliance, ISO Standards & Audit Support
• Support the implementation of ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health & Safety) standards across facilities.
• Coordinate internal and external audits, including BSI audits, ensuring timely documentation, readiness, and closure of observations.
• Develop and maintain processes aligned with environmental compliance, safety guidelines, and sustainability goals.
• Stakeholder Management & Business Support
• Act as a key liaison with internal business units to understand operational requirements and deliver workplace solutions that support business continuity.
• Facilitate communication between departments to ensure a harmonious working environment and smooth execution of cross‑functional activities.
• Support the planning and execution of business meetings, leadership visits, high‑profile events, and employee engagement initiatives.
• Sustainability & Go‑Green Initiatives
• Identify, implement, and monitor eco‑friendly best practices to reduce carbon footprints and enhance operational sustainability.
• Promote recycling, waste reduction, energy optimization, and environment‑friendly workplace programs.
• Logistics, Inventory & Administrative Governance
• Oversee logistics arrangements for business needs, including travel support, courier, asset management, and inventory control.
• Ensure strong documentation, MIS reporting, vendor performance dashboards, and monthly reports.

Qualifications

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third‑party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner.