Operations Manager Gifting Department

Silver Leaf Tea; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Silver Leaf Tea is seeking an Operations Manager to drive end-to-end gifting order execution, BOM creation, and timely procurement. You will coordinate with production, sales, and vendors to ensure accuracy and on-time delivery.

The role emphasizes rigorous planning, vendor management, PO control, and documentation to reduce costs and improve efficiency across the supply chain.

Qualifications

• Knowledge of BOM preparation and material planning.
• Experience in procurement and vendor management.
• PO creation and tracking.
• Excellent planning and coordination skills.
• Strong follow-up and negotiation abilities.
• Ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Excel and ERP/software systems.
• Excellent communication and problem-solving skills.
• High attention to detail and ability to work under tight deadlines.

Responsibilities

• Review confirmed customer orders and initiate the execution process.
• Prepare BOM immediately after receiving the order.
• Verify quantities, specifications, and material requirements before procurement.
• Coordinate with production and sales teams for order accuracy.

Skills

BOM prep

Procurement

Vendor mgmt

PO creation

Planning

Excel/ERP

Attention to detail

Communication

Education

Bachelor's degree in related field

Supply Chain cert

Job description

Job Summary

The Operations Manager will be responsible for end-to-end execution of gifting orders after order confirmation. The role involves preparing Bills of Materials (BOM), ensuring timely procurement of all required materials, coordinating with vendors and internal teams, issuing Purchase Orders, and ensuring every client order is delivered within the committed timeline. The ideal candidate should have excellent planning, vendor management, procurement, and execution skills.

Key Responsibilities

1. Order Execution & BOM Management

• Review confirmed customer orders and initiate the execution process.
• Prepare an accurate Bill of Materials (BOM) immediately after receiving the order.
• Verify quantities, specifications, and material requirements before procurement.
• Coordinate with production and sales teams to ensure order accuracy.

2. Procurement & Material Planning

• Ensure all materials mentioned in the BOM are procured and received within the required timeline.
• Plan procurement activities based on client delivery commitments.
• Identify alternate suppliers in case of shortages or delays.
• Monitor inventory availability and coordinate replenishment when required.

3. Vendor Management

• Maintain a vendor follow-up checklist for every purchase order.
• Conduct regular follow-ups with vendors to ensure timely dispatch and delivery of materials.
• Build and maintain strong relationships with suppliers.
• Resolve procurement issues proactively to avoid production delays.

4. Purchase Order Management

• Prepare and issue Purchase Orders (POs) accurately and on time.
• Ensure all purchase documentation is complete and approved.
• Track open Purchase Orders until material receipt.
• Coordinate with the Accounts team for invoice verification and payment processing.

5. Operations & Delivery Management

• Develop execution plans to ensure projects are completed within the clients committed delivery timeline.
• Coordinate with production, packaging, quality, and logistics teams.
• Monitor project progress and take corrective actions wherever necessary.
• Ensure zero delays in order execution and dispatch.

6. Process & Documentation

• Maintain accurate procurement records, BOMs, vendor trackers, and operational reports.
• Create and monitor operational checklists to improve efficiency.
• Ensure compliance with company procurement and operational procedures.
• Identify opportunities to improve processes and reduce costs.

Required Skills

• Strong knowledge of BOM preparation and material planning.
• Experience in procurement and vendor management.
• Purchase Order creation and tracking.
• Excellent planning and coordination skills.
• Strong follow-up and negotiation abilities.
• Ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Excel and ERP/software systems.
• Excellent communication and problem-solving skills.
• High attention to detail and ability to work under tight deadlines.

Key Performance Indicators (KPIs)

• 100% accurate BOM preparation.
• On-time procurement of all BOM materials.
• Timely issuance of Purchase Orders.
• 100% adherence to client delivery timelines.
• Effective vendor follow-up and reduced procurement delays.
• Accurate operational documentation and reporting.
• Improved operational efficiency and cost optimization.

Qualification

• Bachelor’s degree in Operations Management, Supply Chain Management, Business Administration, or a related field.
• Relevant certifications in Supply Chain or Operations Management will be an added advantage.

Preferred candidate profile