Operations Manager

GoGekko; NTR; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Go Gekko EV in Vijayawada, Andhra Pradesh, is seeking an Operations Manager for a full-time, hybrid role focused on fleet management, scheduling, and ensuring scooter availability across our subscription and rental network.

You will monitor service quality, handle escalations with customer support, coordinate with vendors and partners, optimize processes, and track KPIs to support scaling of operations as the business grows.

Qualifications

• Experience in operations management and process optimization.
• Experience in fleet or asset management and scheduling.
• Strong analytical skills and KPI tracking.
• Excellent communication and stakeholder management.
• Ability to lead a team in a fast-paced environment.
• Familiarity with mobility or logistics software or CRM tools.
• Bachelor’s degree or equivalent practical experience.
• Experience in mobility, logistics, or subscription services is a plus.

Responsibilities

• Oversee daily fleet management and scheduling across the network.
• Monitor service quality and resolve customer escalations.
• Coordinate with vendors, partners, and customer support teams.
• Analyze operations metrics and prepare reports.
• Support scaling of operations as business grows.

Skills

Operations management

Process improvement

Workflow optimization

Analytics

KPIs

Stakeholder management

Team leadership

Mobility software

CRM tools

Communication

Education

Bachelor’s degree in Business or related field

Tools

CRM tools

Mobility software

Job description

Company Description

Go Gekko EV is an electric scooter subscription and rental platform based in Vijayawada, Andhra Pradesh, focused on making everyday mobility affordable, convenient, and sustainable. The company offers flexible monthly plans that remove the need for vehicle ownership, fuel expenses, and maintenance concerns. Go Gekko EV serves students, working professionals, and delivery partners who need reliable personal transportation without long-term commitments. By combining accessibility, cost-effectiveness, and clean energy, the company aims to shape the future of last-mile mobility. Go Gekko EV is also open to partnerships and fleet collaborations, creating opportunities for growth and innovation in the urban mobility space.

Role Description

The Operations Manager is a full-time, hybrid role based in Vijayawada, with some flexibility for work from home. This role oversees day-to-day operational activities, including fleet management, scheduling, and ensuring scooter availability and performance across the subscription and rental network. The Operations Manager monitors service quality, handles customer escalations, and coordinates with customer support teams to resolve issues efficiently. Responsibilities include managing vendor and partner relationships, optimizing operational processes, and implementing cost-effective strategies to improve productivity and service reliability. The role also involves tracking key performance metrics, preparing operational reports, coordinating with cross-functional teams, and supporting the scaling of operations as the business grows.

Qualifications

• Demonstrated skills in operations management, process improvement, and workflow optimization.
• Experience in fleet or asset management, including scheduling, maintenance coordination, and utilization tracking.
• Strong analytical and problem-solving abilities, with proficiency in using spreadsheets or basic data tools to monitor KPIs.
• Effective communication and stakeholder management skills for coordinating with internal teams, partners, and vendors.
• Ability to manage a team, delegate tasks, and ensure accountability in a fast-paced environment.
• Comfort with technology platforms, including basic familiarity with mobility / logistics software or CRM tools.
• Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
• Prior experience in mobility, logistics, transportation, or subscription-based services is an advantage.
• Strong organizational skills, attention to detail, and a focus on safety, customer satisfaction, and sustainability.