Operations Manager

World Economic Mobility; New Delhi; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Health and wellness benefits

Flexible work arrangements where applicable

Learning and career advancement opportunities

Job summary

World Economic Mobility is looking for an experienced Operations Manager to lead daily operations in New Delhi, India. You will oversee workflows from driver management to fleet coordination, ensuring that all services comply with quality standards.

The ideal candidate should possess a bachelor's degree in Operations Management or a related field and have 4–8 years of relevant experience. This role offers competitive salary, performance incentives, and opportunities for career advancement.

Qualifications

• 4–8 years of operations management experience, preferably in mobility, logistics, or transport.
• Strong leadership and people management skills.
• Excellent problem-solving ability and composure under pressure.

Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery.
• Develop and implement operational SOPs, workflows, and quality standards.
• Monitor daily KPIs and manage operational teams.

Skills

Leadership and people management

Data-driven decision making

Problem-solving ability

Vendor management

Education

Bachelor's degree in Operations Management, Business, Engineering, or related field

Tools

Excel

BI tools

Job description

Full-Time New Delhi, India Operations & Logistics

About the Role

We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.

Key Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities

Requirements

• Bachelor's degree in Operations Management, Business, Engineering, or related field
• 4–8 years of operations management experience, preferably in mobility, logistics, or transport
• Strong leadership and people management skills
• Data-driven decision making with proficiency in Excel, dashboards, or BI tools
• Excellent problem-solving ability and composure under pressure
• Strong vendor and stakeholder management experience
• Willingness to work flexible hours and be available for operational emergencies

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to work with a pioneering mobility company shaping India's future
• Collaborative, inclusive, and innovation-driven work environment
• Learning and career advancement opportunities
• Health and wellness benefits
• Flexible work arrangements where applicable