Operations Manager

NEMBharat; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Career growth

Health benefits

Flexible work arrangements

Job summary

NEMBharat in New Delhi invites an experienced Operations Manager to supervise daily workflows, from driver onboarding to fleet coordination and customer experience, ensuring compliance with standards.

You will develop SOPs, manage KPIs, and lead teams across cities, coordinating with vendors to deliver seamless service.

Qualifications

• Requires a Bachelor's degree in Operations Management, Business, Engineering, or related field.
• 4–8 years of operations management experience in mobility, logistics, or transport.
• Strong leadership, people management, and data-driven decision-making.
• Proficiency in Excel, dashboards, and BI tools.

Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities

Skills

Leadership

Data-driven decision making

Vendor management

Problem solving

People management

Education

Bachelor's degree in Operations Management, Business, Engineering, or related field

Tools

Excel

BI tools

Dashboards

Job description

All Vacancies

Operations & Logistics

Operations Manager

Full-Time New Delhi, India Operations & Logistics

About The Role

We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.

Key Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities

Requirements

• Bachelor's degree in Operations Management, Business, Engineering, or related field
• 4–8 years of operations management experience, preferably in mobility, logistics, or transport
• Strong leadership and people management skills
• Data-driven decision making with proficiency in Excel, dashboards, or BI tools
• Excellent problem-solving ability and composure under pressure
• Strong vendor and stakeholder management experience
• Willingness to work flexible hours and be available for operational emergencies

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to work with a pioneering mobility company shaping India's future
• Collaborative, inclusive, and innovation-driven work environment
• Learning and career advancement opportunities
• Health and wellness benefits
• Flexible work arrangements where applicable