Operations Manager

World Economic Mobility; Delhi; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health and wellness benefits

Career growth opportunities

Flexible work arrangements

Job summary

World Economic Mobility in New Delhi, India, is hiring an Operations Manager to oversee daily workflows for driver management, fleet coordination, and customer experience. You will ensure services run smoothly, efficiently, and in compliance with standards.

The role requires 4–8 years in mobility or logistics, a relevant degree, and strong leadership to manage cross-city teams and coordinate with partners. On-site with competitive benefits and growth opportunities.

Qualifications

• Bachelor's degree in operations or related field.
• 4–8 years of operations management experience in mobility, logistics, or transport.
• Strong leadership and stakeholder management skills.
• Data-driven decision making with Excel or BI tools.

Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs—uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities

Skills

Leadership

Data-driven decisions

Excel/BI tools

Vendor management

Problem solving

Education

Bachelor's degree in operations management or related field

Tools

Excel

BI dashboards

Job description

All Vacancies

Operations & Logistics

Operations Manager

Full-Time New Delhi, India Operations & Logistics

About The Role

We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.

Key Responsibilities

• Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
• Develop and implement operational SOPs, workflows, and quality standards
• Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
• Manage and lead operational teams across one or more cities
• Coordinate with vendors, partners, and fleet operators for seamless service delivery
• Handle escalations and resolve operational issues swiftly
• Analyse operational data to identify inefficiencies and drive improvements
• Ensure regulatory and safety compliance across all operational activities

Requirements

• Bachelor's degree in Operations Management, Business, Engineering, or related field
• 4–8 years of operations management experience, preferably in mobility, logistics, or transport
• Strong leadership and people management skills
• Data-driven decision making with proficiency in Excel, dashboards, or BI tools
• Excellent problem-solving ability and composure under pressure
• Strong vendor and stakeholder management experience
• Willingness to work flexible hours and be available for operational emergencies

What We Offer

• Competitive salary and performance-based incentives
• Opportunity to work with a pioneering mobility company shaping India's future
• Collaborative, inclusive, and innovation-driven work environment
• Learning and career advancement opportunities
• Health and wellness benefits
• Flexible work arrangements where applicable