Operations Manager

NR Greenwood Construction; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

NR Greenwood Construction, Bengaluru, seeks an experienced Operations Manager to oversee day-to-day activities and drive efficiency across departments. The role requires strong leadership, coordination with Sales, CRM, Purchase, Accounts, Projects, HR and Administration, and the ability to implement SOPs and new processes.

The candidate should have a background in real estate/construction industries, with 5–10 years of relevant experience and excellent communication skills.

Qualifications

• Bachelor's degree in Business Administration, Management, Engineering, Commerce, or a related field.
• MBA/PGDM in Operations or Management will be an added advantage.

Responsibilities

• Oversee day-to-day operational activities across the organization.
• Coordinate with Sales, CRM, Purchase, Accounts, Projects, HR and Administration to ensure smooth workflow.
• Develop and implement operational processes, SOPs, and systems to improve efficiency.
• Monitor KPIs, targets, timelines and budgets across departments.
• Resolve process-related issues and escalate where necessary.
• Coordinate with management and department heads for effective execution of business plans.
• Provide regular updates to senior management on project and operational status.
• Identify operational gaps and implement corrective actions.
• Manage team performance, productivity, attendance, and allocation.
• Ensure internal communication between teams and external stakeholders.
• Prepare MIS reports, dashboards, and management reports.
• Monitor costs and optimize resource utilization.
• Establish accountability and track pending tasks to closure.
• Ensure compliance with policies and statutory requirements.
• Handle escalations and resolve issues within timelines.
• Support management in implementing new processes and initiatives.
• Conduct regular review meetings and track action points.

Skills

Operations Management

Team Management

Cross-Functional Coordination

Process Improvement

KPI & Performance Management

MIS & Reporting

Problem Solving

Planning & Execution

Vendor Management

Communication Skills

Excel/Sheets

Prioritization

Execution

Education

Bachelor's degree in Business Administration/Management/Engineering/Commerce

MBA/PGDM in Operations or Management

Job description

Job Title: Operations Manager

Department: Operations

Location: Bengaluru, Karnataka

Employment Type: Full-Time

Experience: 5-10 Years

Industry: Hotel

Reporting To: Senior Management / Director

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee and manage day-to-day business operations, coordinate across departments, improve operational efficiency, and ensure timely execution of organizational activities.

The ideal candidate should have strong leadership, communication, coordination, problem-solving, and team management skills, with experience in the real estate/construction industry.

Key Responsibilities

• Manage and oversee the organization's day-to-day operational activities.
• Coordinate with various departments including Sales, CRM, Purchase, Accounts, Projects, HR and Administration to ensure smooth workflow.
• Develop and implement operational processes, SOPs, and systems to improve efficiency.
• Monitor departmental performance against KPIs, targets, timelines and budgets.
• Ensure timely completion of operational tasks and resolve process-related issues.
• Coordinate with management and department heads for effective execution of business plans.
• Monitor project and operational activities and provide regular updates to senior management.
• Identify operational gaps, bottlenecks, and areas for improvement and implement corrective actions.
• Manage and monitor team performance, productivity, attendance, and work allocation.
• Ensure effective communication and coordination between internal teams and external stakeholders.
• Prepare MIS reports, operational dashboards, performance reports and management reports.
• Monitor costs and ensure optimum utilization of company resources.
• Establish accountability and follow-up mechanisms for pending tasks and deliverables.
• Ensure compliance with company policies, procedures, and statutory requirements.
• Handle escalations and resolve operational issues within defined timelines.
• Support management in implementing new processes, systems, and business initiatives.
• Conduct regular review meetings with teams and track action points to closure.
• Maintain proper documentation and records related to operational activities.
• Drive continuous improvement initiatives to enhance productivity, customer satisfaction, and overall business performance.

Key Skills Required

• Operations Management
• Team Management & Leadership
• Cross-Functional Coordination
• Process Improvement
• KPI & Performance Management
• MIS & Reporting
• Problem Solving & Decision Making
• Planning & Execution
• Vendor/Stakeholder Management
• Excellent Communication Skills
• Strong MS Excel / Google Sheets skills
• Ability to manage multiple priorities
• Strong follow-up and execution skills

Qualification

• Bachelor's degree in Business Administration, Management, Engineering, Commerce, or a related field.
• MBA/PGDM in Operations or Management will be an added advantage.

Experience

• 510 years of relevant experience in operations management.
• Candidates with experience in Real Estate, Construction, Property Development, or related industries will be preferred.
• Should have prior experience managing teams and coordinating with multiple departments.

Preferred Candidate Profile

• Strong leadership and ownership mindset.
• Result-oriented and highly organized.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• Strong analytical and decision-making abilities.Proactive in identifying problems and implementing solutions.
• Comfortable working directly with senior management.
• Should be capable of handling multiple departments and operational priorities simultaneously.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity
• Timely completion of assigned activities
• Departmental KPI achievement
• Team productivity and performance
• Reduction in operational delays and errors
• Cost optimization
• Process compliance
• Closure of pending/action items
• Internal stakeholder satisfaction
• Quality and accuracy of MIS reporting