Campus Manager / Hospitality Manager

Colliers; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Colliers in Bengaluru, India seeks experienced hospitality and facility operations leader to manage day-to-day campus and workplace services, supervise vendors, ensure hygiene, safety, and quality, and drive continuous improvement across operations. The role requires strong leadership, stakeholder management, and budget awareness to enhance employee experience.

Responsibilities include coordinating with security, engineering, housekeeping, administration, catering, and service partners to

Qualifications

• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Hospitality and customer-service orientation.
• Vendor and contract management.
• Knowledge of facility management operations.
• Good problem-solving and decision-making abilities.
• Budget and cost-management skills.
• Strong coordination and stakeholder-management skills.
• MS Office proficiency and reporting/MIS experience.

Responsibilities

• Manage the overall day-to-day campus and hospitality operations.
• Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, transportation, and other workplace services.
• Supervise and coordinate with facility management and service partners.
• Monitor service quality, hygiene, cleanliness, and overall workplace standards.
• Manage vendors and ensure adherence to agreed SLA/KPI requirements.
• Conduct regular inspections and audits of the campus and identify areas for improvement.
• Handle employee and client queries related to hospitality and facility services.
• Coordinate with Security, Engineering, Housekeeping, Administration, and other support functions.
• Plan and manage hospitality arrangements for meetings, events, conferences, and VIP visits.
• Monitor cafeteria and food service operations, including hygiene and quality standards.
• Ensure compliance with statutory, safety, fire, health, and environmental requirements.
• Manage operational budgets, expenses, and cost optimisation initiatives.
• Prepare and submit regular operational reports and MIS to management.
• Lead, train, and motivate the hospitality/facility operations team.
• Handle escalations and ensure timely resolution of service-related issues.
• Coordinate with clients and stakeholders to understand requirements and improve service delivery.
• Drive continuous improvement and enhance the overall employee experience.

Skills

Leadership

People management

Communication

Hospitality

Vendor management

Contract management

Facility management

MS Office

Reporting/MIS

Tools

MS Office

Job description

Role & responsibilities

• Manage the overall day-to-day campus and hospitality operations.
• Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, transportation, and other workplace services.
• Supervise and coordinate with facility management and service partners.
• Monitor service quality, hygiene, cleanliness, and overall workplace standards.
• Manage vendors and ensure adherence to agreed SLA/KPI requirements.
• Conduct regular inspections and audits of the campus and identify areas for improvement.
• Handle employee and client queries related to hospitality and facility services.
• Coordinate with Security, Engineering, Housekeeping, Administration, and other support functions.
• Plan and manage hospitality arrangements for meetings, events, conferences, and VIP visits.
• Monitor cafeteria and food service operations, including hygiene and quality standards.
• Ensure compliance with statutory, safety, fire, health, and environmental requirements.
• Manage operational budgets, expenses, and cost optimisation initiatives.
• Prepare and submit regular operational reports and MIS to management.
• Lead, train, and motivate the hospitality/facility operations team.
• Handle escalations and ensure timely resolution of service-related issues.
• Coordinate with clients and stakeholders to understand requirements and improve service delivery.
• Drive continuous improvement and enhance the overall employee experience.

Preferred candidate profile

• Strong leadership and people-management skills
• Excellent communication and interpersonal skills
• Hospitality and customer-service orientation
• Vendor and contract management
• Knowledge of facility management operations
• Good problem-solving and decision-making abilities
• Budget and cost-management skills
• Strong coordination and stakeholder-management skills
• Good knowledge of MS Office and reporting/MIS Preferr