Operations Manager

Hrorion; Naggar; Vor Ort; INR 1.000.000 - 1.400.000; Vollzeit

Benefits dieser Stelle

Shared accommodation

Zusammenfassung

HRorion is seeking a practical, guest-focused Operations Manager for a boutique mountain retreat near Hamta, Himachal Pradesh. You will own day-to-day property operations, coordinate multiple functions, supervise a small team and pitch in hands-on when required to ensure a seamless guest experience in challenging winter conditions.

The role demands strong front office, housekeeping and F&B coordination, purchasing, inventory control and preventive maintenance.

Qualifikationen

• Experience in hotel or property operations across multiple departments.
• Strong guest communication, complaint handling and service recovery.
• Supervising staff and coordinating front office, housekeeping and F&B.

Aufgaben

• Manage guest communications, arrivals, departures, and overall guest experience.
• Coordinate front office, housekeeping and F&B operations.
• Train, guide and supervise staff to maintain service standards.
• Plan purchasing, inventory, and cost control while maintaining quality.
• Coordinate maintenance and liaise with vendors and technicians.

Kenntnisse

Guest communication

Team supervision

Operations coordination

Purchasing & inventory

Maintenance coordination

Problem solving

Willingness to relocate

Jobbeschreibung

HRorion is hiring on behalf of a distinctive boutique mountain retreat located in Hamta, near Manali, Himachal Pradesh. Set amid the Himalayan landscape, the property offers an intimate, nature-led guest experience in a remote mountain setting. With a focus on personalised hospitality, quality food and attentive service, the operation requires team members who are hands-on, adaptable and comfortable taking personal ownership of their responsibilities. The location also requires readiness to work through challenging winter conditions and adapt to the practical demands of a mountain property.

About the Role

We are seeking a practical, guest-focused Operations Manager to take ownership of day-to-day property operations. This is a hands-on position suited to someone who can coordinate multiple functions, maintain service standards, supervise a small team and step in personally whenever required. The successful candidate should be comfortable working in a remote mountain location, managing operational challenges and ensuring a smooth guest experience despite seasonal and logistical constraints.

Requirements

Key Responsibilities

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  1. Guest Experience and Front Office
  
  
  
  • Manage guest communication, arrivals, departures and overall guest experience.
  
  
  • Handle complaints and service issues promptly, professionally and effectively.
  
  
  • Coordinate guest requests and ensure clear communication across the team.
  
  
  • Monitor feedback and identify opportunities to improve service delivery.
  
  
  
  


• 
  2. Daily Operations and Team Management
  
  
  
  • Coordinate front office, housekeeping and food and beverage operations.
  
  
  • Train, guide and supervise staff to maintain service and operating standards.
  
  
  • Ensure daily tasks, guest requirements and operational priorities are completed on time.
  
  
  • Remain actively involved in daily operations and provide hands-on support when required.
  
  
  
  


• 
  3. Purchasing, Inventory and Cost Control
  
  
  
  • Plan purchasing requirements and coordinate procurement of supplies.
  
  
  • Maintain stock records and monitor consumption, wastage and daily expenses.
  
  
  • Support cost control while maintaining guest service and product quality.
  
  
  • Coordinate with the kitchen team on food supplies and inventory requirements.
  
  
  
  


• 
  4. Maintenance and Property Upkeep
  
  
  
  • Coordinate routine maintenance, vendor visits and repair work.
  
  
  • Identify basic electrical or plumbing issues and safely troubleshoot routine problems within personal competence.
  
  
  • Escalate technical work to qualified professionals whenever required.
  
  
  • Follow up on maintenance issues affecting guest comfort, safety or daily operations.
  
  
  
  


• 
  5. Records and Communication
  
  
  
  • Maintain accurate operational records, expense details, inventory information and relevant reports.
  
  
  • Communicate operational updates, issues and requirements proactively to the owners.
  
  
  • Identify recurring problems and recommend practical improvements.
  
  
  
  


• Relevant hotel or property operations experience with responsibility across multiple departments.


• Strong guest communication, complaint handling and service recovery skills.


• Experience supervising staff and coordinating front office, housekeeping and F&B functions.


• Practical understanding of purchasing, inventory, expenses and cost control.


• Ability to coordinate maintenance and follow up with vendors and technicians.


• Hands-on approach, sound judgement, accountability and problem-solving ability.


• Willingness to relocate to Hamta and work through harsh winter conditions.


• Comfortable with shared accommodation with the Head Chef and the working arrangements of a remote property.

Strongly Preferred

• Experience in a mountain, hill-station or remote property, ideally including a winter season.


• Experience in a boutique hotel, small luxury stay or independently operated property.


• Practical basic electrical and plumbing troubleshooting knowledge.


• Experience handling power or water interruptions, difficult access and delayed supplies.

Working Arrangements

• Annual leave: 24 days, clubbable during the off-season.


• A minimum six-month commitment is preferred.


• Candidates should state their earliest availability and confirm their willingness to relocate.