Housekeeping / Service Associate

Hrorion; Kullu; On-site; INR 201,000 - 301,000; Full time

Job summary

HRorion in Hamta near Manali is seeking a reliable Housekeeping / Service Associate to support room readiness, cleanliness and day-to-day guest service at a boutique mountain property.

The role suits someone who takes pride in presentation, follows established procedures and is willing to help with practical service tasks in a small team, with readiness to live and work in remote winter conditions.

Qualifications

• Clean and prepare guest rooms, bathrooms and assigned areas to the required standards.
• Change linen, replenish amenities and ensure rooms are ready before guest arrivals.
• Maintain cleanliness and presentation of common areas and service spaces.
• Report room defects, missing items and maintenance issues promptly.
• Assist with guest requests and provide courteous, responsive service.

Responsibilities

• Clean and prepare guest rooms, bathrooms and assigned areas to the required standards.
• Change linen, replenish amenities and ensure rooms are ready before guest arrivals.
• Maintain cleanliness and presentation of common areas and service spaces.
• Report room defects, missing items and maintenance issues promptly.
• Assist with guest requests and provide courteous, responsive service.

Skills

Housekeeping

Guest service

Teamwork

Attention to detail

Job description

HRorion is hiring on behalf of a distinctive boutique mountain retreat located in Hamta, near Manali, Himachal Pradesh. Set amid the Himalayan landscape, the property offers an intimate, nature-led guest experience in a remote mountain setting. With a focus on personalised hospitality, quality food and attentive service, the operation requires team members who are hands-on, adaptable and comfortable taking personal ownership of their responsibilities. The location also requires readiness to work through challenging winter conditions and adapt to the practical demands of a mountain property.

About the Role

We are looking for a reliable, service-oriented Housekeeping / Service Associate to support room readiness, cleanliness and day-to-day guest service at a small boutique mountain property. The role is suited to someone who takes pride in maintaining clean, well-presented spaces, follows established procedures and is willing to assist with practical service requirements in a small team.

The successful candidate should understand that, in a boutique property, housekeeping and guest service are closely connected. Attention to detail, responsiveness and a helpful attitude are essential.

Requirements

Key Responsibilities

1. Housekeeping and Room Readiness

Clean and prepare guest rooms, bathrooms and assigned areas to the required standards.

Change linen, replenish amenities and ensure rooms are ready before guest arrivals.

Maintain cleanliness and presentation of common areas and service spaces.

Report room defects, missing items and maintenance issues promptly.

2. Guest Service

Assist with guest requests and provide courteous, responsive service.

Coordinate with the Operations Manager and other team members on room readiness and guest requirements.

Support meal service or other reasonable guest-service tasks when required.

Handle guest belongings and property items responsibly.

3. Hygiene, Safety and Supplies

Follow cleaning procedures, hygiene requirements and safe handling practices.

Use cleaning materials and equipment appropriately.

Monitor housekeeping supplies and report replenishment needs.

Maintain orderly storage of linen, amenities and cleaning supplies.

4. Teamwork and Daily Operations

Complete assigned tasks on schedule and maintain consistent standards.

Coordinate with colleagues during guest arrivals, departures and busy periods.

Follow property procedures and respond constructively to feedback.

Assist with practical daily tasks appropriate to the role and operational requirements.

Previous housekeeping, hotel service or related hospitality experience is preferred; 2+ years is an advantage.

Good attention to cleanliness, presentation and detail.

A reliable, cooperative and service-minded approach.

Ability to follow instructions, manage assigned tasks and work effectively in a small team.

Willingness to live and work in a remote mountain location and manage the practical demands of harsh winter conditions.

Flexibility to support reasonable housekeeping and guest-service requirements.

Formal educational qualifications are not the primary selection criterion; practical ability, attitude and reliability matter most.

Preferred

Experience in a boutique hotel, resort, homestay or mountain property.

Familiarity with guest-room standards and hospitality service procedures.

Candidates from nearby areas who understand mountain living and seasonal conditions may be preferred.

Working Arrangements

The role is full-time and on-site in Hamta near Manali. Candidates should be comfortable with the location, winter conditions and the property's living arrangements.