Operations Supervisor

SaffronStays; Nashik District; On-site; INR 240,000 - 400,000; Full time

Job summary

SaffronStays in Nashik, Maharashtra, is seeking an Operations Supervisor to oversee hospitality operations across properties, conduct audits, and train caretakers.

You will coordinate with departments to ensure service standards, manage guest relations, and implement process improvements. A proactive travel-ready profile with own vehicle is required.

Qualifications

• Be proactive in duties and guest interactions.
• Excellent relationship management with guests.
• Extensive travelling across properties as required by the organization.
• Private vehicle with valid license is necessary.

Responsibilities

• Conduct weekly, monthly, and quarterly audits.
• Conduct launch and other critical audits.
• Assess urgent needs/upgrades at properties and follow-up.
• Conduct daily briefing/training of caretakers.
• Ensure all services are updated on the property at all times.
• Evaluate caretakers' performance and share feedback with reporting authority.
• Work collaboratively with all departments to ensure smooth operations.
• Anticipate guest needs and respond promptly and accordingly.
• Maintain guest-oriented approach in the team.
• Maintain standards for staff performance and customer service.
• Execute short-term and long-term action plans for Operations.
• Guide caretakers in day-to-day operations.
• Anticipate guests' needs and suggest appropriate experiences.
• Actively seek guest feedback and ensure delightful stays.
• Address all guest feedback/complaints with high priority.
• Maintain cordial relationships with regular guests.
• Ensure financial transactions are recorded accurately.
• Manage travel and other expenses per budgets.
• Roll out new processes efficiently.
• Contribute to improving processes for efficient operations.
• Explore opportunities for new guest experiences.
• Ensure product/service quality per SOPs.
• Assist other departments to achieve business goals.

Skills

Proactiveness

Relationship management

Travel across properties

Private vehicle

Job description

Company Brief:

SaffronStays is a growing Micro Hospitality brand disrupting the hospitality market. We curate private vacation home experiences, making our member's vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 325+ homes in the best destinations across India & are looking to increase our presence on a national level.

Role: Operations Supervisor

Department: Hospitality Operations

No. of Requirement: 2

Remuneration: up to 4lpa

Location: Nashik, Maharashtra

Job Description

• Conducting Weekly, Monthly, and Quarterly Audits
• Conducting Launch and other critical audits
• Assessing urgent needs /upgrades at properties and follow-up
• Conducting daily briefing /training of caretakers
• Ensure all the services are updated on the property at all times
• Evaluating caretakers performance and sharing feedback with reporting authority
• Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another
• Anticipate all guest needs and respond promptly & accordingly
• Ensure Guest oriented approach is cultivated and maintained in the team
• Maintain standards for staff performance and customer service
• Executing short-term and long-term action plans for the Operations department
• Guiding and Assisting caretakers in day-to-day operations
• Anticipating guest’s needs and suggesting appropriate experiences to the guests.
• Actively seeking guest feedback during guest’s stay and ensuring his stay is delightful
• Ensuring all the guest's feedback/ complaints are addressed on the highest priority
• Taking guest feedback and maintaining a cordial relationship with regular guests
• Ensuring all the financial transactions are recorded with precision
• Ensuring the travel and other expenses are as per budgets
• Rolling out new processes efficiently
• Contribute to improving processes for efficient operations
• Exploring opportunities for new guest experiences
• Ensuring the product and service quality is as per standard operating procedures
• Assisting other departments to achieve common business goals

Requirements

• Being proactive during the job
• Excellent relationship management skills with guests
• Extensive Travelling across properties as required by the organization
• A private vehicle is necessary with a valid license