Operations Manager

Hrorion; Kullu; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

HRorion is seeking an Operations Manager for a boutique mountain retreat in Hamta, near Manali, Himachal Pradesh. This hands-on role requires coordinating front office, housekeeping and F&B, while maintaining service standards in a remote setting.

You will lead a small team, manage purchasing, inventory and maintenance, and ensure guest satisfaction despite seasonal and logistical challenges. Willingness to relocate and live on site is essential.

Qualificações

• Hotel/property operations experience across multiple departments.
• Strong guest communication, complaint handling and service recovery.
• Experience supervising staff and coordinating front office, housekeeping and F&B functions.
• Practical purchasing, inventory, expenses and cost control.
• Ability to coordinate maintenance and follow up with vendors and technicians.
• Willingness to relocate to Hamta and work through harsh winter conditions.
• Comfortable with shared accommodation and remote property operations.

Responsabilidades

• Guest Experience and Front Office: Manage guest communication, arrivals, departures and overall guest experience; handle complaints and service issues promptly and professionally; coordinate guest requests and ensure clear communication across the team; monitor feedback to improve service delivery.

Conhecimentos

Guest communication

Front office

Team management

Purchasing

Inventory control

Cost control

Maintenance coordination

Vendor management

Problem solving

Relocation willingness

Descrição da oferta de emprego

HRorion is hiring on behalf of a distinctive boutique mountain retreat located in Hamta, near Manali, Himachal Pradesh. Set amid the Himalayan landscape, the property offers an intimate, nature-led guest experience in a remote mountain setting. With a focus on personalised hospitality, quality food and attentive service, the operation requires team members who are hands-on, adaptable and comfortable taking personal ownership of their responsibilities. The location also requires readiness to work through challenging winter conditions and adapt to the practical demands of a mountain property.

About the Role

We are seeking a practical, guest-focused Operations Manager to take ownership of day-to-day property operations. This is a hands-on position suited to someone who can coordinate multiple functions, maintain service standards, supervise a small team and step in personally whenever required. The successful candidate should be comfortable working in a remote mountain location, managing operational challenges and ensuring a smooth guest experience despite seasonal and logistical constraints.

Requirements

Key Responsibilities

• 
  1. Guest Experience and Front Office
  
  
  
  • Manage guest communication, arrivals, departures and overall guest experience.
  
  
  • Handle complaints and service issues promptly, professionally and effectively.
  
  
  • Coordinate guest requests and ensure clear communication across the team.
  
  
  • Monitor feedback and identify opportunities to improve service delivery.
  
  
  
  


• 
  2. Daily Operations and Team Management
  
  
  
  • Coordinate front office, housekeeping and food and beverage operations.
  
  
  • Train, guide and supervise staff to maintain service and operating standards.
  
  
  • Ensure daily tasks, guest requirements and operational priorities are completed on time.
  
  
  • Remain actively involved in daily operations and provide hands-on support when required.
  
  
  
  


• 
  3. Purchasing, Inventory and Cost Control
  
  
  
  • Plan purchasing requirements and coordinate procurement of supplies.
  
  
  • Maintain stock records and monitor consumption, wastage and daily expenses.
  
  
  • Support cost control while maintaining guest service and product quality.
  
  
  • Coordinate with the kitchen team on food supplies and inventory requirements.
  
  
  
  


• 
  4. Maintenance and Property Upkeep
  
  
  
  • Coordinate routine maintenance, vendor visits and repair work.
  
  
  • Identify basic electrical or plumbing issues and safely troubleshoot routine problems within personal competence.
  
  
  • Escalate technical work to qualified professionals whenever required.
  
  
  • Follow up on maintenance issues affecting guest comfort, safety or daily operations.
  
  
  
  


• 
  5. Records and Communication
  
  
  
  • Maintain accurate operational records, expense details, inventory information and relevant reports.
  
  
  • Communicate operational updates, issues and requirements proactively to the owners.
  
  
  • Identify recurring problems and recommend practical improvements.
  
  
  
  


• Relevant hotel or property operations experience with responsibility across multiple departments.


• Strong guest communication, complaint handling and service recovery skills.


• Experience supervising staff and coordinating front office, housekeeping and F&B functions.


• Practical understanding of purchasing, inventory, expenses and cost control.


• Ability to coordinate maintenance and follow up with vendors and technicians.


• Hands-on approach, sound judgement, accountability and problem-solving ability.


• Willingness to relocate to Hamta and work through harsh winter conditions.


• Comfortable with shared accommodation with the Head Chef and the working arrangements of a remote property.

Strongly Preferred

• Experience in a mountain, hill-station or remote property, ideally including a winter season.


• Experience in a boutique hotel, small luxury stay or independently operated property.


• Practical basic electrical and plumbing troubleshooting knowledge.


• Experience handling power or water interruptions, difficult access and delayed supplies.

Working Arrangements

• Annual leave: 24 days, clubbable during the off-season.


• A minimum six-month commitment is preferred.


• Candidates should state their earliest availability and confirm their willingness to relocate.