Guest Relation Executive

goSTOPS; Kasol, Kangra, Phatt; On-site; INR 167,000 - 234,000; Full time

Benefits offered by this job

Free accommodation

Free meals

Incentives up to 35% of gross salary

PAN India locations

Job summary

goSTOPS in North India is seeking a Guest Relations Executive to ensure exceptional guest experiences across Kasol, Bir Billing, and McLeodganj. You will help create a welcoming atmosphere and coordinate front-of-house services at multiple properties.

Key duties include greeting guests, assisting with check-ins/outs, handling inquiries, enabling smooth admin work, and supporting per-property operations and travel to other locations when needed.

Qualifications

• 6 months of industrial training or relevant hospitality experience.
• Pleasant personality with excellent verbal and written communication.
• Final-year student or graduate from a Hotel Management program preferred.
• Flexibility and enthusiasm for traveling across properties.

Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor and provide service throughout stay.
• Front Desk Operations: Manage check-ins/outs and complete required documents.
• Communication: Handle calls, messages, and inquiries; redirect as needed.
• Administrative Support: Organize files, records, and reports; assist with spreadsheets.
• Property Management Support: Conduct inventory, procure monthly supplies, assist during manager absence.
• Food & Beverage: Support service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices and support basic bookkeeping tasks.
• Cross-Location Travel: Willing to travel to other properties in South/West India.

Skills

Guest services

Front desk

Communication

Travel readiness

Bookkeeping basics

Education

Hotel Management degree

Tools

MS Excel

Job description

Role & responsibilities

Job Title: Guest Relations Executive

Location: Himachal Pradesh - Kasol, Bir Billing, Mcleodganj

We are looking for a Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.


• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.


• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.


• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.


• Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager.


• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.


• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.


• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.


• A pleasant personality and excellent verbal and written communication skills.


• Final-year student or graduate from a Hotel Management program is preferred.


• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.


• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.


• Additional Perks: Complimentary accommodation and meals provided by the company.


• The opportunity to work at multiple PAN India locations with a focus on North regions.