Executive Guest Relations

JobsKart; Mandi; On-site; INR 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary with performance-linked incentives

Provident Fund (PF) and Employee State Insurance (ESIC) benefits

Complimentary accommodation and meals

Opportunity to work across pan-India locations

Growth-focused work culture

Job summary

A leading hospitality firm in Himachal Pradesh is seeking a Guest Relations Executive / Senior Guest Relations Executive to manage front desk operations and ensure exceptional guest services. The ideal candidate will have hospitality experience or education, strong communication skills, and a guest-centric approach. This role offers competitive salary with performance-linked incentives, complimentary accommodation, and a dynamic work culture focused on growth.

Qualifications

• Minimum 6 months of industrial training or relevant hospitality experience.
• Ability to manage front desk operations and guest interactions.
• Willingness to travel and adapt to different environments.
• Guest-centric approach with a pleasant personality
• Flexible and willing to travel

Responsibilities

• Manage guest check-in and check-out processes effectively.
• Handle phone calls, emails, and guest inquiries professionally.
• Maintain records and assist with administrative tasks.
• Food & Beverage Assistance: Support service operations and hygiene of service areas.
• Property Operations Support: Conduct inventory, restock, and act as property in-charge when needed.

Skills

Strong verbal communication skills

Guest-centric approach

Basic administrative skills

Travel readiness

Education

Final-year student or graduate in Hotel Management

Job description

Hiring: Guest Relations Executive / Senior Guest Relations Executive

Location: Kasol , Himachal Pradesh

Department: Operations

Reporting To: Branch Lead

Role Overview

We are looking for a proactive and guest-focused Guest Relations Executive / Senior GRE to manage front desk operations, guest services, property support, and basic administrative responsibilities while ensuring smooth daily operations and exceptional hospitality.

Key Responsibilities

Front Desk & Guest Services

• Manage guest check-in and check-out efficiently
• Maintain registration records and ID verification documentation
• Welcome guests and ensure high levels of satisfaction
• Provide accurate information about the property and local experiences

Communication Management

• Handle phone calls, emails, and guest inquiries
• Coordinate with internal departments for smooth issue resolution
• Maintain professional and friendly communication

Administrative & Book-keeping Support

• Maintain records, checklists, and documentation logs
• Prepare spreadsheets and operational reports
• Assist with invoicing, bill checks, and petty cash management

Food & Beverage Assistance

• Support food and beverage service operations
• Ensure cleanliness and hygiene of service areas

Property Operations Support

• Conduct inventory checks and maintain supply records
• Assist in procurement and restocking
• Act as property in-charge in the absence of the Property Manager

Eligibility Criteria

• Minimum 6 months of industrial training or relevant hospitality experience
• Final-year student or graduate in Hotel Management (preferred)
• Strong verbal and written communication skills
• Guest-centric approach with a pleasant personality
• Flexible and willing to travel

What We Offer

• Competitive salary with Performance Linked Incentives (up to 35% of gross salary)
• Provident Fund (PF) and Employee State Insurance (ESIC) benefits
• Complimentary accommodation and meals
• Opportunity to work across pan-India locations
• Growth-focused and dynamic work culture

Interested candidates can apply now by contacting 9079010669 or sharing their resume at [e-mail]