Operations Manager

Commando Security; Kolkata District; On-site; INR 300,000 - 450,000; Full time

Job summary

Commando Security in Kolkata seeks a hands-on Field & Site Operations lead to monitor daily deployment performance and attendance of security, housekeeping, and technical staff. You will liaise with government officials and private clients, ensuring smooth onboarding, deployment, and adherence to labour laws and PSARA regulations.

The role requires quick problem solving for absenteeism, strict compliance, and accurate attendance verification.

Responsibilities

• Visit deployment sites daily to monitor performance, attendance, and discipline of deployed manpower

Skills

Leadership

Crisis management

Negotiation

Communication skills

Tools

Excel

Job description

Role & responsibilities

• Field & Site Operations: Visit various deployment sites daily to monitor the performance, attendance, and discipline of deployed manpower (Security Guards, Housekeeping, Technical/Non-Technical staff).
• Client Liaisoning: Act as the primary point of contact for Government Officials, Department Heads, and Private Clients. Maintain healthy relationships and ensure zero client complaints.
• Onboarding & Deployment: Manage immediate deployment of manpower as per new tender requirements. Arrange quick replacements in case of absenteeism.
• Compliance & Documentation: Ensure strict adherence to government labor laws, PSARA regulations, Minimum Wages Act, PF, and ESIC compliance at the ground level.
• Billing & Attendance Verification: Collect, verify, and cross-check daily/monthly attendance logs from site supervisors and coordinate with the head office for timely invoice generation.
• Grievance Redressal: Resolve on-site disputes, staff issues, and operational bottlenecks swiftly without disrupting the clients work.
• Reporting: Provide daily and weekly operational reports to the Management/Head Office regarding site status and client feedback
• Skills: Strong leadership, crisis management, negotiation, and excellent communication skills.

Preferred candidate profile

• A hands-on security/manpower operations professional who can independently manage multiple Kolkata sites, control manpower, handle clients and escalations, ensure deployment/compliance, and take quick field-level decisions
• Security/Manpower experience Multi-site handling Manpower deployment Client handling Field readiness Team control Reporting/Excel Kolkata/local-language advantage.