Operations Manager

Seven Seas Hospitality; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Seven Seas Hospitality is seeking an experienced hospitality operations manager in India to oversee daily hotel operations, ensuring smooth functioning across all departments. You will address guest complaints promptly, implement strategies to boost satisfaction and loyalty, and supervise staff with coaching and training to raise service standards.

This role demands leadership under pressure in a fast-paced setting, with a focus on delivering exceptional guest experiences and sustained business

Qualifications

• 3-5 years of experience in hospitality management or related field.
• Strong skills in guest handling, guest relations, and guest relationship management.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Manage daily operations of the hotel, ensuring smooth functioning of all departments.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
• Supervise staff performance, providing guidance and training as needed.

Skills

Guest handling

Guest relations

Guest relationship management

Staff training

Job description

Roles and Responsibilities :

• Manage daily operations of the hotel, ensuring smooth functioning of all departments.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
• Supervise staff performance, providing guidance and training as needed.

Job Requirements :

• 3-5 years of experience in hospitality management or related field.
• Strong skills in guest handling, guest relations, and guest relationship management.
• Ability to work effectively under pressure in a fast-paced environment.