Operations Manager

Jo Meriya International Pvt Ltd; Kerala; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jo Meriya International Pvt Ltd in Kerala invites an experienced Hotel Operations Manager to lead day-to-day hotel activities and ensure guest satisfaction, maintaining high service standards.

The role requires a bachelor's in hotel management, proven leadership, and proficiency with hotel software and MS Office. You will oversee front desk, housekeeping, and F&B, drive revenue, and uphold safety regulations while mentoring a diverse team.

Qualifications

• Bachelor's degree in hotel management or related field.
• Proven experience in hotel operations management with leadership track record.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and MS Office applications.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads to optimize workflows.
• Monitor guest satisfaction surveys and implement improvements.
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue.
• Train, motivate, and lead a diverse team to uphold brand standards.
• Ensure compliance with health and safety regulations and conduct inspections.
• Maintain positive relationships with vendors and local businesses.
• Handle guest concerns and complaints with professionalism and resolve issues.
• Stay informed about industry trends to drive continuous improvement.

Skills

Leadership

Strategic mindset

Analytical skills

Communication skills

Interpersonal abilities

Hotel management software

MS Office

Revenue growth

Operational efficiency

Team management

Education

Bachelor's degree in hotel management

Tools

Hotel management software

Microsoft Office

Job description

We’re looking for an experienced and dynamic hotel operations manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Handle guest concerns and complaints with professionalism and a commitment to resolution
• Stay informed about industry trends and best practices to drive continuous improvement

Requirements and Skills

• Bachelor's degree in hotel management or a related field
• Proven experience in hotel operations management, with a track record of successful leadership
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to drive revenue growth and optimize operational efficiency
• Leadership and team management skills, fostering a positive and collaborative work environment
• Knowledge of health and safety regulations and best practices
• Flexibility to work irregular hours, weekends, and holidays as needed
• Commitment to delivering exceptional guest experiences and maintaining high standards of service