Duty Manager

Eclat Hospitality; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Eclat Hospitality in Delhi seeks an experienced hotel operations manager to oversee day-to-day activities, coordinate guest services, and ensure guest satisfaction through flawless service delivery across all hotel departments.

You will lead and supervise staff, schedule tasks, monitor performance, and maintain high standards of quality, safety, and security, while resolving issues to sustain smooth operations.

Responsibilities

• Manage daily operations of the hotel, ensuring seamless service delivery to guests.
• Supervise and coordinate staff activities to maintain high levels of customer satisfaction.
• Implement effective strategies to improve hotel performance and guest experience.
• Maintain high standards of quality, safety, and security.
• Collaborate with other departments to achieve business objectives.
• Analyze feedback and implement changes to enhance guest satisfaction.

Job description

• Manage daily operations of the hotel, ensuring seamless service delivery to guests.


• Supervise and coordinate staff activities to maintain high levels of customer satisfaction.


• Implement effective strategies to improve hotel performance and guest experience.


• Maintain high standards of quality, safety, and security.


• Collaborate with other departments to achieve business objectives.


• Analyze feedback and implement changes to enhance guest satisfaction.