Operations Manager

Talent Corner Hr Services; Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

Talent Corner Hr Services in Gurugram is seeking an Operations and Warehousing specialist to manage end-to-end order fulfillment, inventory, and production planning. The role requires coordinating with logistics partners, overseeing warehousing, and ensuring quality across materials and processes.

You will also develop dashboards to provide insights and collaborate with accounts for billing documentation, while training on-ground staff at the warehouse.

Responsibilities

• Ensure orders (from website, marketplaces, quick commerce portals, offline orders, gifting, B2B orders) are packed, shipped, and delivered on time.
• Liason and ensure seamless communication with shipping partners of third-party logistics, Amazon, and other marketplaces.
• Address and resolve customer complaints on WhatsApp, Facebook, Instagram, email, or any other platform.
• Maintenance of adequate inventory of finished goods, packaging material, and raw material at the warehouse and the manufacturing partners facility.
• Monitor inventory count at the warehouse and the manufacturing partners facility on a fortnightly basis.
• Plans and schedules production to ensure maintenance of finished goods as per the requirements raised by the Sales team.
• Coordinates with raw material, packaging, shipping, and other vendors on a day-to-day basis for efficient functioning.
• Oversee the production processes and adjust schedules as needed.
• Identify and network with more vendors and production houses to optimize cost.
• Run quality checks on all the materials, processes, and final products to ensure utmost quality.
• Design and develop dashboards that provide regular insights, offer recommendations, and identify growth opportunities.
• Collaborate with the Accounts team to ensure documentation of bills, credit notes, etc.
• Manage and train on-ground staff at the warehouse.
• Perform any other duties as requested by the reporting manager.

Job description

• Ensure orders (from website, marketplaces, quick commerce portals, offline orders, gifting, B2B orders) are packed, shipped, and delivered on time.
• Liason and ensure seamless communication with shipping partners of third-party logistics, Amazon, and other marketplaces.
• Address and resolve customer complaints on WhatsApp, Facebook, Instagram, email, or any other platform.
• Maintenance of adequate inventory of finished goods, packaging material, and raw material at the warehouse and the manufacturing partners facility.
• Monitor inventory count at the warehouse and the manufacturing partners facility on a fortnightly basis.
• Plans and schedules production to ensure maintenance of finished goods as per the requirements raised by the Sales team.
• Coordinates with raw material, packaging, shipping, and other vendors on a day-to-day basis for efficient functioning.
• Oversee the production processes and adjust schedules as needed.
• Identify and network with more vendors and production houses to optimize cost.
• Run quality checks on all the materials, processes, and final products to ensure utmost quality.
• Design and develop dashboards that provide regular insights, offer recommendations, and identify growth opportunities.
• Collaborate with the Accounts team to ensure documentation of bills, credit notes, etc.
• Manage and train on-ground staff at the warehouse.
• Perform any other duties as requested by the reporting manager.