Operations Manager

Technoculture Resorts And Business Centre Private; Gaya; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Sambodhi Retreat in Bodh Gaya, Bihar, is seeking an experienced Operations Manager to oversee daily resort operations and uphold high hospitality standards. You will supervise Front Office, Housekeeping, F&B, Kitchen, Maintenance, and Security to ensure smooth service and excellent guest experiences.

The role requires 5–8 years in hotel/resort operations, preferably in 4- or 5-star properties, with knowledge of hotel management software and MS Excel.

Qualifications

• Graduate in Hotel Management, Hospitality, or related field preferred.
• 5–8 years of hotel/resort operations experience.
• Experience in 4- or 5-star properties is preferred.

Responsibilities

• Manage daily operations across Front Office, Housekeeping, F&B, Kitchen, Maintenance, and Security.
• Supervise teams, manage manpower planning, and ensure interdepartmental coordination.
• Handle guest complaints and maintain service quality.
• Monitor operational costs, budgets, inventory, and vendor management.
• Ensure compliance with hotel SOPs, hygiene, safety, and quality standards.
• Prepare operational reports and drive service and efficiency improvements.

Skills

Hotel operations management

Team leadership and coordination

Guest relationship management

Cost control and budgeting

Inventory and vendor management

SOP implementation and problem-solving

Education

Graduate in Hotel Management

Tools

Hotel Management Software

MS Excel

Operational reporting

Job description

Operations Manager Sambodhi Retreat

Industry: Hospitality / 4-Star Resort
Location: Bodh Gaya, Bihar

About the Role

Sambodhi Retreat is looking for an experienced Operations Manager to oversee daily resort operations, ensure excellent guest experiences, and maintain high hospitality standards.

Key Responsibilities

• Manage daily operations across Front Office, Housekeeping, F&B, Kitchen, Maintenance, and Security.
• Supervise teams, manage manpower planning, and ensure smooth interdepartmental coordination.
• Handle guest complaints and maintain service quality.
• Monitor operational costs, budgets, inventory, and vendor management.
• Ensure compliance with hotel SOPs, hygiene, safety, and quality standards.
• Prepare operational reports and drive service and efficiency improvements.

Required Qualifications & Experience

• Graduate in Hotel Management, Hospitality, or a related field preferred.
• 5–8 years of relevant hotel/resort operations experience.
• Experience in a 4-star or 5-star property preferred.
• Knowledge of hotel management software, MS Excel, and operational reporting.

Mandatory Skills

• Hotel operations management
• Team leadership and coordination
• Guest relationship management
• Cost control and budgeting
• Inventory and vendor management
• SOP implementation and problem-solving

Preferred Profile: A result-oriented hospitality professional with strong leadership skills and experience managing multiple hotel departments.