Operation Manager

Camel Valley Resort & Spa, Igatpuri; Igatpuri; Presencial; INR 1.200.000 - 2.500.000; Jornada completa

Descripción de la vacante

Camel Valley Resort & Spa, Igatpuri, Maharashtra, seeks an experienced hospitality operations leader to manage day-to-day activities across Front Office, Housekeeping, F&B, Kitchen, Maintenance, Security, and Guest Services.

The role focuses on ensuring excellent guest satisfaction, coordinating large events, monitoring occupancy and costs, and leading a proactive team to deliver exceptional leisure stays and corporate gatherings.

Formación

• Graduate or Diploma holder in Hotel Management or Hospitality Management.
• Minimum 58 years of experience in hotel or resort operations, preferably with managerial or senior supervisory role.
• Experience handling resort operations, banquets, destination weddings, corporate MICE, leisure groups, and student groups will be preferred.
• Strong knowledge of Front Office, Housekeeping, Food & Beverage, and banquet operations.
• Good leadership, communication, problem-solving, and team-management skills.
• Ability to manage multiple events and operational priorities simultaneously.
• Commercial understanding of cost control, budgeting, inventory management, and guest satisfaction.
• Hands-on, proactive, and capable of working in a fast-paced resort environment.

Responsabilidades

• Oversee day-to-day resort operations, ensuring smooth functioning of all departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and Guest Services.
• Ensure excellent guest satisfaction, service standards, and prompt resolution of guest complaints.
• Manage operations for a 75-room resort catering to leisure guests, destination weddings, corporate events, staycations, and student groups.
• Coordinate wedding functions, corporate conferences, banquets, lawn events, group check-ins, and large-scale guest movements.
• Monitor room occupancy, room readiness, housekeeping standards, restaurant service, and overall property presentation.
• Control operational costs, manpower expenses, inventory consumption, and wastage while maintaining service quality.
• Coordinate with the Sales and Reservations teams to ensure seamless execution of bookings, group arrivals, weddings, and special events.
• Monitor guest feedback and online reviews and implement corrective measures to improve guest experience.
• Ensure compliance with hotel SOPs, hygiene standards, fire safety, security protocols, and statutory requirements.
• Manage staff scheduling, training, discipline, performance, and interdepartmental coordination.
• Conduct regular inspections of guest rooms, public areas, restaurants, banquet halls, swimming pools, and resort facilities.
• Prepare daily operational reports, occupancy updates, incident reports, and departmental performance summaries for management.
• Coordinate preventive maintenance and ensure timely resolution of operational issues.
• Drive operational efficiency, guest satisfaction, revenue opportunities, and profitability.

Conocimientos

Guest satisfaction

Leadership

Event coordination

Operations management

Budgeting

Team management

Communication

Educación

Graduate or Diploma in Hotel/ Hospitality Management

Herramientas

Opera PMS

Front Office software

Excel

Descripción del empleo

Role & Responsibilities

• Oversee day-to-day resort operations, ensuring smooth functioning of all departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and Guest Services.
• Ensure excellent guest satisfaction, service standards, and prompt resolution of guest complaints.
• Manage operations for a 75-room resort catering to leisure guests, destination weddings, corporate events, staycations, and student groups.
• Coordinate wedding functions, corporate conferences, banquets, lawn events, group check-ins, and large-scale guest movements.
• Monitor room occupancy, room readiness, housekeeping standards, restaurant service, and overall property presentation.
• Control operational costs, manpower expenses, inventory consumption, and wastage while maintaining service quality.
• Coordinate with the Sales and Reservations teams to ensure seamless execution of bookings, group arrivals, weddings, and special events.
• Monitor guest feedback and online reviews and implement corrective measures to improve guest experience.
• Ensure compliance with hotel SOPs, hygiene standards, fire safety, security protocols, and statutory requirements.
• Manage staff scheduling, training, discipline, performance, and interdepartmental coordination.
• Conduct regular inspections of guest rooms, public areas, restaurants, banquet halls, swimming pools, and resort facilities.
• Prepare daily operational reports, occupancy updates, incident reports, and departmental performance summaries for management.
• Coordinate preventive maintenance and ensure timely resolution of operational issues.
• Drive operational efficiency, guest satisfaction, revenue opportunities, and profitability.

Preferred Candidate Profile

• Graduate or Diploma holder in Hotel Management or Hospitality Management.
• Minimum 58 years of experience in hotel or resort operations, preferably with experience in a managerial or senior supervisory role.
• Experience handling resort operations, banquets, destination weddings, corporate MICE, leisure groups, and student groups will be preferred.
• Strong knowledge of Front Office, Housekeeping, Food & Beverage, and banquet operations.
• Good leadership, communication, problem-solving, and team-management skills.
• Ability to manage multiple events and operational priorities simultaneously.
• Commercial understanding of cost control, budgeting, inventory management, and guest satisfaction.
• Hands-on, proactive, and capable of working in a fast-paced resort environment.

Location: Camel Valley Resort & Spa, Igatpuri, Maharashtra

Job Type: Full-time | On-site

Ideal Candidate: A hands-on hospitality professional who can independently manage daily resort operations and deliver excellent guest experiences across leisure stays, weddings, corporate events, and group bookings.