Operations Manager

Sterling Holiday Resorts Limited; Uttarakhand; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Career advancement opportunities

Collaborative work environment

Leadership role in hospitality

Job summary

A leading leisure hospitality brand in Uttarakhand seeks an experienced Operation Manager to oversee resort operations. The role requires strategic leadership, guest experience management, and team mentoring. Ideal candidates will have a degree in Hotel Management, 2-3 years in a leadership role, and strong skills in P&L management and revenue optimisation. This full-time position offers opportunities for growth and collaboration within a prestigious company.

Qualifications

• Proven success in managing full-scale resort operations.
• Minimum 2-3 years of experience in leadership position at a reputed hospitality brand.
• Strong commercial acumen with focus on sales and profitability.

Responsibilities

• Provide strategic leadership to drive business performance.
• Oversee resort operations, ensuring service standards are met.
• Lead and mentor a high-performing team.

Skills

P&L management

Revenue optimisation

Team leadership

Sales strategy

Hospitality expertise

Education

Degree in Hotel Management or equivalent

Job description

About the Company

Sterling Holiday Resorts Ltd, a Fairfax Company and subsidiary of Thomas Cook (I) Ltd, one of India’s most awarded leisure hospitality brands with presence across 65+ exotic locations, is looking for an experienced and skillful Operation Manager to lead resort operations at our properties in Lansdowne and Rudraprayag, Uttarakhand.

As the Unit Head, you will have complete responsibility for end-to-end resort operations, guest experience, team leadership, and financial performance, ensuring Sterling’s service standards and brand promise are consistently delivered.

About the Role

Reporting To: Area Director - Operations

Responsibilities

• Provide strategic leadership to drive business performance and operational efficiency
• Develop and execute business plans aligned with Sterling’s mission, vision, and brand values
• Oversee all aspects of resort operations, including rooms, F&B, guest services, and administration
• Lead, mentor, and motivate a high-performing team to deliver exceptional guest experiences
• Drive revenue growth through innovative sales and marketing strategies
• Ensure compliance with Sterling’s standards, operational policies, and local laws
• Build a culture of excellence, accountability, and continuous improvement across all departments

Qualifications

• Education: Degree in Hotel Management or equivalent qualification
• Mobility: Open to travel and relocation across India

Required Skills

• Current Role: Operation Manager, EAM or HOD (with proven success in managing full‑scale resort operations)
• Experience: Minimum 2‑3 years of experience as a HOD or equivalent leadership position in a reputed hospitality brand
• Demonstrated expertise in P&L management, revenue optimisation, and operational excellence
• Strong commercial acumen with a focus on sales and profitability
• Proven ability to manage large, diverse teams and build strong relationships with internal and external stakeholders
• Pre‑opening experience will be a strong advantage
• Must come from strong F&B or Room Division Background.

Why Join Sterling?

• Be part of India’s leading leisure hospitality brand
• Lead operations at one of our flagship or upcoming resorts
• Experience a collaborative and growth‑driven environment with clear career advancement opportunities
• Shape unforgettable guest experiences across our stunning destinations nationwide
• Step into a leadership role that defines the future of leisure hospitality.

Equal Opportunity Statement

Join Sterling Holiday Resorts Ltd as Operation Manager — where your experience creates lasting impact.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development, Customer Service, and General Business

Industries: Hotels and Motels, Food and Beverage Services, and Hospitality