Requirement for Operation manager - ( Job ID - 20923)

EducoHire; Uttarakhand; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EducoHire seeks an experienced Operations Manager to lead a 5-Star hotel campus in Uttarakhand and oversee the nearby Mudhouse project. You will be accountable for all departments, guest satisfaction, SOP compliance, and collaboration with top management on budgeting and long-term planning.

You will drive daily operations, quality audits, and performance with a strong focus on revenue optimization and staff development across Front Office, F&B, Housekeeping, and support services.

Qualifications

• Education: Degree or Diploma in Hotel/Hospitality Management (or related field).
• Experience: Minimum 7+ years of progressive leadership in a 5-Star hotel setting.
• Skills: Strong commercial awareness, P&L insight, revenue management, budgeting.
• Technical: Proficient in MS Office and PMS.

Responsibilities

• Oversee all hotel departments in collaboration with HODs to ensure seamless daily operations.
• Supervise Front Office and F&B workflows, ensure hygiene standards and service readiness.
• Take end-to-end ownership of the Mudhouse project campus.
• Ensure regular inspections of guest rooms and public areas for quality and ambiance.
• Lead daily/weekly meetings with HODs, review sales targets and guest feedback.
• Drive SOPs, budgeting, forecasting, and cost control to maximize profitability.

Skills

Commercial awareness

P&L insight

Revenue management

Budget forecasting

Interpersonal skills

Education

Hotel/Hospitality Management degree or diploma

Tools

MS Office

Property Management Systems

Revenue Management Systems

Job description

Requirement for Operation manager - ( Job ID - 20923)

muhan,uttarakhand, India | Posted on 11/07/2026

Location: Uttarakhand (5 star Resort Campus & Mudhouse Project)

Position Overview

We are seeking an experienced and commercial-minded Operations Manager to lead overall hotel operations and oversee the nearby Mudhouse project (located 100 meters from the main campus). The ideal candidate will take full accountability for all operational departments, ensure 100% guest satisfaction, drive SOP compliance, and assist top management with budgeting, revenue optimization, and long-term planning.

Key Responsibilities & Duties

Core Operational Leadership

Departmental Oversight: Exercise full operational responsibility over all hotel departments, working closely with HODs (Front Office, Food & Beverage, Housekeeping, Security, etc.) to ensure seamless day-to-day execution.

Daily Operations: Actively supervise daily Front Office and F&B workflows. Ensure all premises meet brand categories, hygiene standards, and service readiness.

Special Project Management: Take end-to-end operational ownership of the Mudhouse project campus.

Quality & Auditing: Perform regular physical inspections of guest rooms, public areas, and back-of-house stores to check cleanliness, par-stock levels, expiry, staff grooming, and overall ambiance.

Meetings & Reporting: Conduct daily/weekly operational meetings with HODs to review routine operations, sales targets, guest feedback, service recoveries, and staff matters. Document and circulate meeting minutes to the GM and top management.

Guest Experience & SOP Management

Guest Satisfaction: Drive a customer-first culture to maintain 100% guest satisfaction scores. Monitor customer feedback and oversee immediate service recovery protocols.

SOP Enforcement: Implement and strictly enforce Standard Operating Procedures across all departments, consulting with the GM/Consultants when refinement is required.

Commercial & Financial Planning: Partner with the GM/MD on annual budgeting, monthly forecasting, cost monitoring, and overhead control to maximize organizational profitability.

Supply Chain & Inventory: Audit departmental indents, store inventories, accounts receivable, and accounts payable.

Vendor Assessments: Coordinate with the Purchase Manager to negotiate with suppliers and deliver formal quarterly vendor performance evaluations to Head Office Purchase.

People Management & Team Development

Staff Development: Identify team learning needs, lead HOD training sessions, and foster staff career growth.

Feedback & Performance: Provide direct reports with regular constructive feedback through both formal reviews and informal catch-ups.

Work Conditions

On-call 24/7 for urgent operational matters or site emergencies.

Willingness to adopt long working hours and break shifts as required by operational demand.

Qualifications & Requirements

Education: Degree or Diploma in Hotel/Hospitality Management (or related field).

Experience: Minimum 7+ years of progressive leadership experience in a 5-Star Hotel setting (e.g., as Deputy Manager, Assistant Operations Manager, or Hotel Manager).

Skills: Strong commercial awareness, P&L insight, revenue management skills, budget/forecasting proficiency, and excellent interpersonal abilities.

Technical: Proficient in MS Office, Property Management Systems (PMS), and Revenue Management Systems.