Operations Manager

Bpo Integra; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Integra Global Solutions, Coimbatore, is seeking an Operations Manager to oversee our local operations and drive improvements across systems, processes, and infrastructure.

The role requires 8+ years total experience, 3+ years in operations leadership, strong communication, and the ability to manage a large, rotating-shift team; MS Office proficiency and data-driven reporting are essential.

Qualifications

• Bachelor’s degree in relevant fields.
• 3+ years in operations management and 8+ total years experience.
• Excellent interpersonal communication and organizing skills.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.

Responsibilities

• Oversee operational systems, processes, and infrastructure with opportunities for improvement.
• Maintain constant communication with Clients, US office, staff and Management to ensure proper operations.
• Anticipates and tracks operational risks, providing strategic solutions.
• Develop, implement, and maintain quality assurance protocols and reporting.
• Increase efficiency of existing processes to enhance team capacity.
• Lead, motivate, and support a large team in a time-sensitive environment.
• Manage data collection for metrics to achieve productivity targets and reduce costs.

Skills

Interpersonal communication

Organizing skills

Time management

Decision making under pressure

MS Office

Excel reporting

Team leadership

Shift flexibility

Education

Bachelor's degree in related fields

Job description

Greetings from Integra Global Solutions, Coimbatore!

We are hiring Operations Manager to join our organization in Coimbatore.

RESPONSIBILITIES:

• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Maintain constant communication with Clients, US office, staff and Management to ensure proper operations of the Team.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Develop, implement, and maintain quality assurance protocols and reporting.
• Increase the efficiency of existing processes and procedures to enhance the Teams internal capacity.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

QUALIFICATIONS:

• Bachelors degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
• 3+ years of proven success in an operations management role and over all experience of 8+ Years.
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations
• Excellent proficiency in MS office and preparation of Excel reports
• Willingness to work in rotational shifts
• Male candidates preferred

Location: Coimbatore