Operations Manager

Bizmarg Consulting Services; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Bizmarg Consulting Services is seeking an experienced Operations Manager to oversee daily operations, drive efficiency, and coordinate across departments. You will lead teams, monitor performance, and implement SOPs to streamline workflows.

Strong leadership, communication, and financial acumen are essential for success. The role requires coordinating with Sales, HR, Finance, Marketing, and IT to achieve targets, maintain compliance, and deliver timely results.

Qualifications

• Experience in operations management and cross-department coordination.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving capabilities.
• Understanding of MIS reports and business data.
• Proficiency in MS Excel or Google Sheets and reporting tools.
• Familiarity with CRM, HRMS, ERP systems.
• Ability to manage multiple teams and priorities.
• Knowledge of business finance and cost optimization.

Responsibilities

• Oversee day-to-day company operations and monitor performance.
• Coordinate between Sales, HR, Finance, Marketing, and IT for smooth operations.
• Develop and implement SOPs and workflows to improve efficiency.
• Identify gaps and implement corrective measures to reduce delays and costs.
• Lead and motivate teams; manage productivity and attendance.
• Track KPIs and prepare daily/weekly/monthly performance reports.
• Ensure compliance with organizational policies and proper documentation.

Skills

Leadership

Team management

Communication

Analytical skills

MS Excel

Google Sheets

Financial awareness

MIS understanding

Tools

CRM

HRMS

ERP

Job description

We are looking for an experienced and result-oriented Operations Manager to oversee day-to-day business operations, improve operational efficiency, coordinate across departments, and ensure that organizational processes are executed smoothly.The ideal candidate should have strong people management, process management, reporting, problem-solving, financial understanding, and leadership skills. The candidate will work closely with senior management to ensure business targets, operational standards, and organizational objectives are achieved.Key Responsibilities1. Operations Management

• Manage and monitor the company's day-to-day operations.
• Ensure smooth coordination between departments such as Sales, HR, Finance, Marketing, and IT.
• Develop and implement operational processes, SOPs, and workflows.
• Identify operational gaps and implement corrective measures.
• Ensure timely completion of business activities and departmental deliverables.

2. Team & People Management

• Lead, supervise, and motivate teams to achieve organizational objectives.
• Monitor team productivity, attendance, performance, and work allocation.
• Conduct regular team reviews and provide feedback.
• Resolve operational and employee-related issues effectively.
• Ensure proper communication and coordination between management and employees.

3. Performance Management

• Track departmental KPIs and operational metrics.
• Prepare and review daily, weekly, and monthly performance reports.
• Identify performance gaps and develop improvement plans.
• Monitor achievement of business targets and timelines.
• Work with department heads to improve productivity and efficiency.

4. Process Improvement

• Analyze existing processes and identify areas for improvement.
• Introduce systems and procedures to reduce delays, errors, and operational costs.
• Ensure SOPs are properly followed across departments.
• Support automation and effective use of HRMS, CRM, ERP, and other business tools.
• Continuously improve operational workflows.

5. Financial & Commercial Understanding

• Should have a good understanding of business finance and financial concepts.
• Monitor operational expenses and support cost-control initiatives.
• Understand revenue, profitability, budgets, margins, and basic financial reports.
• Coordinate with the Finance/Accounts team for operational financial requirements.
• Support management in business planning and cost optimization.

6. Client & Stakeholder Coordination

• Coordinate with key clients, vendors, partners, and internal stakeholders when required.
• Ensure timely resolution of operational issues affecting clients.
• Maintain strong professional relationships with internal and external stakeholders.
• Escalate critical issues to senior management with appropriate solutions.

7. Reporting & MIS

• Prepare and present operational MIS reports to senior management.
• Maintain accurate records of operational performance.
• Analyze data and provide actionable insights.
• Track key business metrics and highlight risks, delays, and improvement areas.

8. Compliance & Administration

• Ensure organizational policies and procedures are followed.
• Coordinate with HR and Administration for employee-related operational requirements.
• Ensure proper documentation and process compliance.
• Support management in implementing organizational policies.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of business operations and process management.
• Strong financial and commercial awareness.
• Ability to understand MIS reports and business data.
• Good knowledge of MS Excel / Google Sheets and reporting tools.
• Experience working with CRM, HRMS, ERP, or other business management systems.
• Strong decision-making and negotiation skills.
• Ability to manage multiple teams and priorities.
• Strong organizational and time-management skills.