Area Manager - DEL

Bakingo; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

FA Gifts Private Limited, owner of Floweraura and Bakingo, is seeking an experienced Area Manager to oversee multiple center operations in the DEL NCR region. You will drive targeted growth, supervise center managers, ensure adherence to SOPs, and deliver profitable outcomes across all outlets.

The role emphasizes leadership, cost control, staff development, compliance with health and safety regulations, and customer satisfaction.

Qualifications

• Hotel management graduate or equivalent is required.
• Strong leadership and people-management skills.
• Experience managing multiple outlets in a QSR/cloud kitchen environment.
• Knowledge of budgets, P&L, and cost controls.

Responsibilities

• Lead and coordinate multi-unit operations across DEL NCR.
• Ensure compliance with company policies and standards.
• Drive revenue growth and improve profitability across outlets.
• Oversee hiring, training, and performance management of store managers.
• Monitor customer service levels and resolve issues promptly.

Skills

Hotel management

Leadership

Communication

Multi-store management

Financial acumen

Education

Hotel management graduate or equivalent

Tools

Excel

POS systems

Inventory management software

Job description

FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 26 million funding by Fearing Capital.

Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc.

Bakingo is a leading player in India’s online bakery ecosystem, operating 200+ cloud kitchens nationwide and Four state of the art bulk production facilities at Bengaluru, Mumbai, Kolkata and Gurgaon. Bakingo specializes in delivering high-quality, innovative baked products.

Role Brief:

We are looking for an experienced Area Manager to oversee the operations of a number of centers across a specific geographical location (DEL NCR). You will assume responsibility for the overall success of the centers by setting targets, achieving operational metrics, supervising center managers, and ensuring they are well trained. You will be responsible for overall Business operations of the allocated outlets according to standard operational standards and run profitable business. A majority of time is spent leading/guiding and coaching the team to meet Customer expectations, achieving both bottom- and top-line objectives.

Direct responsibilities:

• Accountable for all business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context.
• Ensure compliance with company's policies and operational guidelines.
• Optimize and oversee operations to ensure efficiency, achieve budgeted sales. Entirely responsible for Territory P & L.
• Analyzing and planning sales levels and profitability. Analyze budget and expenses to find opportunities for cost-effectiveness and profitability.
• Preparing and analyzing various reports related to sales, food cost, wastage, salary fixed/variable etc.
• Supervise and guide a team of professionals to maximize revenue and profitability.
• Develop safe and positive work environment for staff. Interviewing, recruiting, and training store level staff. Train staff on daily responsibilities, brand promotion and customer service activities.
• Evaluate employee performance and develop individual development plans.
• Ensure customer satisfaction by delivering timely and quality services & addressing customer issues and queries in accurate manner.

Additional responsibilities:

• Develop marketing plans to achieve sales target and increase brand visibility within the assigned territory. Organizing marketing activities, such as promotional events and discount schemes.
• Perform market research to study consumer behavior, latest trends and competitor activity.
• Organize regular meetings with management to discuss business updates, issues and opportunities.
• Evaluate existing business procedures and recommend improvements.

Requirements:

• Hotel management graduate or equivalent required.
• 7 – 10 years of restaurant management experience (Cloud Kitchen/Delivery format QSR preferred), minimum 5+ years as an Area Manager, managing 8+ stores.
• Knowledge of recruiting, interviewing and selection practices
• Aware of state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills - Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills

Practical requirements:

• Reports to: Regional Operations Manager

An area manager in a quick-service restaurant (QSR) needs multi-unit operational expertise, strong financial acumen, and exceptional leadership to oversee several locations successfully.

Multi-Unit Operations Management

• Standardize service speed, food quality, and brand rules across all assigned restaurant sites.
• Oversee supply chain flow, inventory tracking, and waste reduction.
• Ensure strict adherence to health, safety, and local food hygiene regulations.
• Analyze P&L (Profit and Loss) statements, labor costs, and food cost percentages for each store.
• Set realistic regional budgets and forecast future revenue targets.
• Implement sales-driving strategies like local promotions and upselling initiatives.

Leadership and Team Development

• Mentor and evaluate individual store general managers rather than line-level staff directly.
• Resolve high-pressure operational conflicts and staff shortages swiftly.
• Foster a unified brand culture and high morale across diverse restaurant teams.

Technology Proficiency

• Utilize POS (Point-of-Sale) data to track hourly sales trends and peak rushes.
• Manage automated labor scheduling and inventory management software.

Required Skills

Advance excel leadership Financial Acumen Team handling Multi-Unit Operations Management