Operations Manager

Promptengineering Consultant; Chennai; Hybrid; INR 279,000 - 446,000; Full time

Job summary

Promptengineering Consultant in Chennai, India seeks a field operations professional to manage outlet openings, inventory control, and staff coordination. The role emphasizes delivering excellent customer service, maintaining SOPs, and improving sales through data-driven reports.

You will conduct regular field visits, support local promotions, and ensure consistent product quality. The ideal candidate has 3–7 years in retail/QSR/FMCG, strong communication skills, and a valid two-wheeler license.

Qualifications

• Graduate or diploma holder; field experience preferred.
• 3-7 years experience in retail/QSR/FMCG/mobility operations.
• Strong communication and customer handling skills.
• Ability to manage field operations independently.
• Basic Excel and POS knowledge.
• Two-wheeler with valid license preferred.

Responsibilities

• Ensure outlets open on time and follow SOPs.
• Monitor cleanliness, product display, and service quality.
• Track daily sales, footfall, and customer feedback.
• Ensure consistent preparation of tea, snacks, and beverages.
• Maintain stock levels for raw materials and packaging.
• Coordinate with suppliers for timely replenishment.
• Track staff attendance, grooming, and shift planning.
• Provide basic training on hygiene, customer service, and POS usage.
• Resolve staff issues and elevate critical matters.
• Ensure fast service and polite customer interaction.
• Handle customer complaints and implement corrective actions.
• Maintain high ratings on Swiggy/Zomato.
• Track daily/weekly sales and prepare performance reports.
• Identify slow-moving items and suggest improvements.
• Support local marketing and promotional activities.
• Conduct regular visits to outlets and fleet parking locations.

Skills

Strong communication

Customer handling

Excel basics

POS knowledge

Two-wheeler license

Education

Graduate or diploma holder

Tools

POS system

Job description

Role & responsibilities

1. Outlet Operations

• Ensure outlets open on time and follow SOPs.
• Monitor cleanliness, product display, and service quality.
• Track daily sales, footfall, and customer feedback.
• Ensure consistent preparation of tea, snacks, and beverages.

2. Inventory & Supply Chain

• Maintain optimal stock levels for raw materials and packaging.
• Coordinate with suppliers for timely replenishment.
• Prevent wastage and maintain accurate stock records.

3. Staff Coordination

• Ensure staff attendance, discipline, grooming, and shift planning.
• Provide basic training on hygiene, customer service, and POS usage.
• Resolve staff issues and elevate critical matters.

4. Customer Experience

• Ensure fast service and polite customer interaction.
• Handle customer complaints and implement corrective actions.
• Maintain high ratings on Swiggy/Zomato.

5. Sales & Reporting

• Track daily/weekly sales and prepare performance reports.
• Identify slowmoving items and suggest improvements.
• Support local marketing and promotional activities.

. Field Visits

• Conduct regular visits to outlets and fleet parking locations.

Preferred candidate profile

• Graduate or diploma holder; field experience preferred.
• 3-7 years experience in retail/QSR/FMCG/mobility operations.
• Strong communication and customer handling skills.
• Ability to manage field operations independently.
• Basic Excel and POS knowledge.
• Twowheeler with valid license preferred.