Delivery & Aggregator Manager

Seoul Dak; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Seoul Dak in Mumbai invites an Delivery & Aggregator Operations Manager to optimize our presence on Swiggy, Zomato and other platforms, ensuring accurate listings and smooth order aggregation.

You will monitor performance, coordinate campaigns with platform teams, and drive customer satisfaction to grow online sales.

Ideal candidates have 1–4 years in QSR/restaurant ops and excel in precise reporting and cross-functional coordination.

Qualifications

• 1–4 years of experience in QSR/restaurant operations.
• Hands-on with Swiggy & Zomato partner apps.
• Strong attention to detail and Excel reporting.
• Excellent coordination and communication skills.

Responsibilities

• Manage daily operations across delivery platforms.
• Track sales, revenue, and performance metrics.
• Ensure menu, pricing, and offers are accurate.
• Coordinate campaigns and promotions with platform teams.
• Monitor delivery speed, order accuracy, and complaints.
• Drive improvements in ratings and repeat orders.

Skills

Coordination

Attention to detail

Communication skills

Tools

Excel

Job description

Delivery & Aggregator Operations Manager

Department: Operations

Employment Type: Full-time

Role Summary

Own and optimize our presence on Swiggy, Zomato, and other delivery platforms. Ensure accurate listings, smooth order aggregation, timely deliveries, and strong customer satisfaction — driving online sales growth.

Key Responsibilities

• Manage daily operations across delivery platforms
• Track sales, revenue, and performance metrics
• Ensure menu, pricing, and offers are accurate
• Coordinate campaigns and promotions with platform teams
• Monitor delivery speed, order accuracy, and complaints
• Drive improvements in ratings and repeat orders

Requirements

• 1–4 years’ experience in QSR/restaurant operations
• Hands-on with Swiggy & Zomato partner apps
• Strong attention to detail and Excel reporting
• Excellent coordination and communication skills