Assistant Manager - Sales Operations

Lavazza; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Lavazza Bengaluru is seeking a results-driven Sales Operations Coordinator to drive cross-functional coordination between Field Sales, Technical Service, Supply Chain and Accounts, ensuring a seamless order-to-delivery cycle.

You will monitor order processing, invoicing, and service coordination, prepare MIS and regional dashboards, and drive process improvements with strong Excel skills and ERP/CRM familiarity.

Qualifications

• Graduate in any discipline; Commerce or Business Administration preferred.
• 35 years of experience in sales operations or sales coordination, preferably in FMCG, B2B, distribution or equipment-led businesses.
• Strong MS Excel and MIS reporting skills; experience with ERP/CRM systems preferred.
• Good analytical, communication, coordination and problem-solving skills.

Responsibilities

• Drive coordination between Field Sales, Technical Service, Supply Chain and Accounts to ensure seamless sales operations.
• Monitor the order-to-delivery cycle, including order processing, product availability, dispatches, machine installations and service coordination.
• Coordinate with Accounts on invoicing, outstanding payments, credit limits and other commercial matters.
• Track pending orders, installations, service requests and operational issues, ensuring timely closure through cross-functional follow-ups.
• Prepare and analyse sales MIS, regional performance reports and operational dashboards to support business reviews and decision-making.
• Monitor key operational KPIs, identify process gaps and drive improvements in turnaround time, data accuracy and execution efficiency.
• Establish effective tracking mechanisms and reporting discipline to improve accountability across teams.

Skills

MS Excel

MIS reporting

Analytical skills

Communication

Coordination

Problem-solving

Education

Graduate degree in any discipline (Commerce/BA preferred)

Tools

ERP/CRM systems

Job description

Role & responsibilities

• Drive coordination between Field Sales, Technical Service, Supply Chain and Accounts to ensure seamless sales operations.
• Monitor the order-to-delivery cycle, including order processing, product availability, dispatches, machine installations and service coordination.
• Coordinate with Accounts on invoicing, outstanding payments, credit limits and other commercial matters.
• Track pending orders, installations, service requests and operational issues, ensuring timely closure through cross-functional follow-ups.
• Prepare and analyse sales MIS, regional performance reports and operational dashboards to support business reviews and decision-making.
• Monitor key operational KPIs, identify process gaps and drive improvements in turnaround time, data accuracy and execution efficiency.
• Establish effective tracking mechanisms and reporting discipline to improve accountability across teams.

Preferred candidate profile

• Graduate in any discipline; Commerce or Business Administration preferred.
• 35 years of experience in sales operations or sales coordination, preferably in FMCG, B2B, distribution or equipment-led businesses.
• Strong MS Excel and MIS reporting skills; experience with ERP/CRM systems preferred.
• Good analytical, communication, coordination and problem-solving skills.