Operations Manager

Ayngaran Foods; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ayat Ayngaran Foods Private Limited is seeking an experienced Operations Manager to oversee day-to-day operations of multiple Chennai retail outlets in the Chitra Coffee Bar – Retail Outlet Operations.

The role focuses on outlet performance, sales growth, staff management, inventory control, customer satisfaction, cost management and compliance with company standards. Travel to other outlets may be required.

Qualifications

• 5–8 years of relevant experience in retail operations and multi-outlet management.
• Experience managing multiple stores/outlets preferred.
• Strong understanding of sales, inventory, staff management and cost control.

Responsibilities

• Oversee day-to-day operations across all retail outlets.
• Ensure SOPs and service standards are followed.
• Monitor sales performance and drive revenue growth.
• Supervise outlet managers and staff; support HR.
• Manage inventory with FIFO/FEFO and cost control.
• Ensure food safety, hygiene, and compliance.
• Prepare and review outlet performance reports.
• Coordinate with Marketing, HR, Accounts, Purchase, Stores and Quality teams.

Skills

Multi-outlet operations management

Sales growth & analysis

Team leadership

Inventory management

Customer relationship management

Reporting & problem-solving

Communication & coordination

Education

Bachelor's degree in Business Administration / Retail Management / Hospitality

Job description

AYNGARAN FOODS PRIVATE LIMITED

JOB DESCRIPTION OPERATIONS MANAGER (RETAIL STORES)

**Company:** Ayngaran Foods Private Limited

**Business:** Chitra Coffee Bar – Retail Outlet Operations

**Job Title:** Operations Manager – Retail Stores

**Department:** Retail Operations

**Work Location:** Chennai, Tamil Nadu (with travel to other outlets as required)

**Experience:** 5–8 years preferred

**Employment Type:** Full-time

**Reporting To:** Management / Director

1. Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee the day-to-day operations of multiple retail outlets. The candidate will be responsible for outlet performance, sales growth, staff management, inventory control, customer satisfaction, cost management and compliance with company standards.

2. Roles and Responsibilities

A. Retail Store Operations

• Manage and monitor daily operations across all retail outlets.
• Ensure outlets follow company SOPs, operational procedures and service standards.
• Conduct regular outlet visits and operational inspections.
• Ensure proper opening, closing, cleanliness and maintenance procedures.
• Identify operational issues and implement corrective actions.

B. Sales and Business Performance

• Monitor daily, weekly and monthly sales performance across outlets.
• Develop strategies to improve revenue, customer footfall and repeat business.
• Track outlet-wise sales targets and take corrective action where required.
• Analyse sales reports, product performance and business trends.
• Coordinate with the Marketing team for promotions and local sales activities.

C. Team Management

• Supervise Outlet Managers, Supervisors and outlet employees.
• Monitor staff attendance, discipline, productivity and performance.
• Support recruitment, onboarding and training in coordination with HR.
• Set performance targets and conduct regular reviews.
• Ensure adequate staffing and effective duty scheduling.

D. Inventory and Cost Control

• Monitor stock levels, raw materials, finished products and packaging materials.
• Ensure proper stock rotation using FIFO/FEFO practices.
• Control wastage, pilferage, expiry and unnecessary operating expenses.
• Monitor stock discrepancies and coordinate with the Stores and Purchase teams.
• Review food costs, consumption and outlet-level operating expenses.

E. Customer Service and Quality

• Maintain high standards of customer service and product quality.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor product availability, presentation, hygiene and service speed.
• Ensure compliance with food safety and hygiene procedures.
• Coordinate with the Quality team to resolve outlet-level issues.

F. Reporting and Coordination

• Prepare and review daily, weekly and monthly outlet performance reports.
• Track sales, expenses, wastage, inventory and staff productivity.
• Coordinate with HR, Accounts, Marketing, Purchase, Stores and Quality teams.
• Report operational challenges and business performance to management.
• Implement management instructions and follow up on action points.

G. Compliance and Maintenance

• Ensure outlets follow applicable food safety, hygiene and company policies.
• Monitor equipment maintenance, repairs and infrastructure requirements.
• Ensure proper handling of cash, billing systems and daily sales reconciliation.
• Support internal audits and ensure timely closure of audit observations.

3. Educational Qualification

• Bachelor's degree in Business Administration, Retail Management, Hospitality or a related field preferred.

4. Experience and Eligibility

• 5–8 years of relevant experience in retail operations, QSR, caf, food service or multi-outlet management.
• Experience managing multiple stores or outlets is preferred.
• Candidates with Retail Store Manager, Area Operations Manager or Restaurant Operations experience may apply.
• Strong understanding of sales, inventory, staff management and cost control.

5. Required Skills

• Multi-outlet operations management.
• Sales growth and business performance analysis.
• Team leadership and employee development.
• Inventory management and cost control.
• Customer relationship management.
• Reporting, problem-solving and decision-making.
• Communication, coordination and execution skills.

6. Key Performance Indicators (KPIs)

• Achievement of outlet-wise sales targets.
• Improvement in revenue and profitability.
• Reduction in stock losses, wastage and operating costs.
• Customer satisfaction and complaint resolution.
• Compliance with operational, hygiene and quality standards.
• Staff productivity, attendance and retention.
• Timely submission of reports and closure of audit findings.