Operation/Cluster Manager

Vivante Foods; Vasai-Virar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vivante Foods is seeking an Operations Manager to oversee multiple QSR/outlets in Maharashtra, India. The role requires driving daily operations, ensuring SOP compliance, and coordinating with central kitchen and support functions to optimize performance.

Key duties include leadership of store teams, budget adherence, food safety, and customer experience improvements. Experience in multi-unit management and strong analytical skills are essential.

Qualifications

• Strong leadership and team management required.
• P&L management and business acumen expected.
• Excellent communication and interpersonal skills essential.
• Problem-solving and decision-making abilities required.
• Inventory and cost control management experience.
• Knowledge of FSSAI and food safety regulations.
• Proficiency in MS Excel and restaurant POS systems.

Responsibilities

• Oversee daily operations of all outlets.
• Ensure adherence to SOPs and standards.
• Conduct regular store visits and audits.
• Coordinate between stores, central kitchen, warehouse and support functions.
• Resolve operational issues promptly and effectively.
• Drive sales growth and meet monthly revenue targets.
• Plan and implement local store marketing activities.
• Monitor customer footfall and conversion rates.
• Recruit, train, and develop store managers and teams.
• Conduct performance reviews and coaching.
• Manage manpower planning and scheduling.
• Maintain discipline and adherence to policies.
• Foster a positive and productive work culture.
• Ensure exceptional customer experience at all outlets.
• Monitor feedback and online reviews; resolve complaints quickly.
• Implement customer retention initiatives.
• Ensure food safety standards and hygiene across outlets.
• Coordinate internal audits and compliance.
• Monitor food and labor costs and operating expenses.
• Control wastage and pilferage; ensure stock accuracy.
• Coordinate with procurement for purchases.
• Manage outlet profitability and P&L performance.
• Monitor daily sales reports and cash management.
• Analyze KPIs and take corrective actions.
• Prepare monthly operation and performance reports.
• Prepare daily, weekly, monthly performance reports; present to management.
• Monitor KPIs: Sales, Food Cost %, Labor Cost %, Electricity %, CSAT, Store Audit Score, Inventory Variance, Employee Turnover.

Skills

Leadership

P&L management

Communication

Problem solving

Inventory control

FSSAI knowledge

MS Excel

POS systems

Tools

MS Excel

POS systems

Job description

Key Responsibilities

1. Operations Management

• Monitor daily operations of all assigned outlets.
• Ensure adherence to company SOPs and operational standards.
• Conduct regular store visits and operational audits.
• Ensure smooth coordination between stores, central kitchen, warehouse, and support functions.
• Resolve operational issues promptly and effectively.

2. Sales & Business Growth

• Drive sales growth and achieve monthly revenue targets.
• Analyze sales trends and implement improvement strategies.
• Plan and execute local store marketing activities.
• Monitor customer footfall and conversion rates.

3. Team Management

• Recruit, train, and develop Store Managers and store teams.
• Conduct performance reviews and provide coaching.
• Ensure adequate manpower planning and scheduling.
• Maintain employee discipline and adherence to company policies.
• Build a positive and productive work culture.

4. Customer Service Excellence

• Ensure exceptional customer experience at all outlets.
• Monitor customer feedback and online reviews.
• Resolve customer complaints effectively and within defined timelines.
• Implement customer retention initiatives.

5. Food Safety & Compliance

• Ensure compliance with food safety standards.
• Maintain hygiene and sanitation standards across outlets.
• Ensure compliance with company quality standards.
• Coordinate internal audits.

6. Inventory & Cost Control

• Monitor food cost, labour cost, and operating expenses.
• Control wastage and pilferage.
• Ensure accurate stock management and inventory reconciliation.
• Review purchase requirements and coordinate with procurement teams.

7. Financial Management

• Manage outlet profitability and P&L performance.
• Monitor daily sales reports, cash management, and expenses.
• Analyze key operational metrics and take corrective actions.
• Prepare monthly operational and performance reports.

8. Reporting & MIS

• Prepare daily, weekly, and monthly performance reports.
• Monitor KPIs including:
  • Sales Achievement
  • Food Cost %
  • Labor Cost %
  • Electricity %
  • Customer Satisfaction Score
  • Store Audit Score
  • Inventory Variance
  • Employee Turnover
• Present performance reviews to management.

Experience

• 510 years of experience in QSR, Restaurant, Food Retail, or Food Service operations.
• Minimum 3 years in a multi-unit management role.
• Experience handling multiple outlets simultaneously.

Required Skills

• Strong leadership and team management.
• P&L management and business acumen.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making ability.
• Inventory and cost control management.
• Knowledge of FSSAI and food safety regulations.
• Proficiency in MS Excel and restaurant POS systems.

Authority Level

• Approve manpower deployment and scheduling.
• Recommend hiring, promotions, and disciplinary actions.
• Approve operational expenses within assigned limits.
• Implement operational improvement initiatives.

For Nothing but Chicken (45+ stores), the Operations Manager role can also include managing store operations, coordinating with the central kitchen , product availability, and delivery performance across all outlets.