Head of Operations

Altraize; Dadri; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

Altraize is seeking a Head of Operations to oversee end-to-end performance across cafe outlets, ensuring profitability, SOP adherence, and exceptional customer experience. The role focuses on driving unit-level P&L, people performance, and local market growth across multiple outlets.

The candidate will build daily monitoring systems, drive hiring with HR, and lead cross-functional teams to optimize food and labor costs, improve SOPs, and boost footfall through local marketing initiatives.

Qualifications

• Minimum 8+ years in F&B / QSR / Café chains.
• Proven experience managing multiple outlets.
• Experience scaling operations is highly preferred.
• Strong understanding of unit economics and P&L.

Responsibilities

• Own and drive unit-level P&L across all outlets.
• Develop dashboards for daily, weekly, and monthly KPIs.
• Ensure SOP adherence and training alignment.
• Plan manpower and recruitment with HR.
• Drive local marketing and community engagement.
• Lead cross-functional collaboration for seamless execution.
• Coach outlet managers and develop future leaders.

Skills

Multi-unit F&B operations

Unit economics & P&L

Systems thinking

Ownership & execution

Leadership

Data analytics

Customer focus

Job description

Role Overview

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Job Description

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Key Responsibilities

• Business & P&L Ownership


• Own and drive unit-level P&L across all outlets


• Ensure achievement of revenue, cost, and profitability targets


• Optimize food cost, labor cost, and controllables


• Drive same-store sales growth through operational excellence


• Multi-Unit Operations Management


• Oversee day-to-day operations across all outlets


• Conduct regular outlet visits, audits, and performance reviews


• Ensure consistent customer experience and service standards


• Identify operational gaps and implement corrective actions


• SOP Execution & Compliance


• Ensure strict adherence to all SOPs across outlets


• Build daily monitoring systems to track compliance


• Implement checklists, audits, and performance scorecards


• Work closely with Training Head to continuously refine SOPs


• Team Leadership & People Management


• Lead manpower planning across outlets


• Drive hiring in collaboration with HR


• Ensure effective onboarding and continuous performance management


• Build a high-performance culture with accountability


• Coach outlet managers and create future leaders


• Performance Tracking & Analytics


• Develop and monitor daily, weekly, and monthly dashboards


• Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance


• Drive data-based decision-making


• Local Store Marketing (LSM)


• Plan and execute local marketing initiatives


• Collaborate with Marketing for campaigns and activations


• Drive community engagement initiatives


• Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers


• Cross-Functional Collaboration


• Work closely with Training & QA Head, Marketing team, Supply chain & procurement


• Ensure seamless execution across functions

Key Skills & Competencies

• Strong multi-unit F&B operations experience


• Deep understanding of unit economics & P&L


• Ability to build systems, not just manage people


• High ownership and execution focus


• Strong leadership and team-building capability


• Data-driven mindset with sharp analytical ability


• Customer-first thinking with attention to detail

Experience

8–15+ years in F&B / QSR / Café chains

Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Experience In Scaling Operations Is Highly Preferred

Success Metrics

• Outlet profitability


• SOP compliance scores


• Customer satisfaction ratings


• Team retention and productivity


• Sales growth & repeat business

Skills: outlets,food outlets,management,cafe,operations,qsr,f&b,customer experience