Head of Operations

Altraize; Delhi; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Altraize is seeking a Head of Operations in Delhi to own end-to-end performance across cafe outlets, driving profitability and a consistent customer experience. You will manage unit-level P&L, SOP adherence, and lead a multi-site operations team to optimize costs and grow the business.

You will build systems, monitor KPIs, and collaborate with Training, Marketing, and HR to ensure scalable operations and strong people performance across regions.

Qualifications

• Strong multi-unit F&B operations experience across cafes or QSR.
• Proven ability to manage unit economics and drive P&L performance.
• Experience building scalable operating systems and processes.

Responsibilities

• Own and drive unit-level P&L across all outlets.
• Ensure revenue, cost, and profitability targets are met.
• Optimize food and labor costs and controllables.
• Drive same-store sales growth through operational excellence.
• Oversee day-to-day operations across all outlets and conduct audits.
• Ensure SOPs are strictly adhered to and performance monitored.
• Lead manpower planning, hiring with HR, onboarding and performance management.
• Develop dashboards and track KPIs; enable data-based decisions.
• Plan local store marketing initiatives and community engagement.

Skills

Multi-unit F&B ops

Unit economics & P&L

System building

Ownership & execution

Leadership & team building

Data-driven mindset

Customer focus

Job description

Role Overview

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Job Description

Role Overview

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Key Responsibilities

• Business & P&L Ownership
• Own and drive unit-level P&L across all outlets
• Ensure achievement of revenue, cost, and profitability targets
• Optimize food cost, labor cost, and controllables
• Drive same-store sales growth through operational excellence
• Multi-Unit Operations Management
• Oversee day-to-day operations across all outlets
• Conduct regular outlet visits, audits, and performance reviews
• Ensure consistent customer experience and service standards
• Identify operational gaps and implement corrective actions
• SOP Execution & Compliance
• Ensure strict adherence to all SOPs across outlets
• Build daily monitoring systems to track compliance
• Implement checklists, audits, and performance scorecards
• Work closely with Training Head to continuously refine SOPs
• Team Leadership & People Management
• Lead manpower planning across outlets
• Drive hiring in collaboration with HR
• Ensure effective onboarding and continuous performance management
• Build a high-performance culture with accountability
• Coach outlet managers and create future leaders
• Performance Tracking & Analytics
• Develop and monitor daily, weekly, and monthly dashboards
• Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
• Drive data-based decision-making
• Local Store Marketing (LSM)
• Plan and execute local marketing initiatives
• Collaborate with Marketing for campaigns and activations
• Drive community engagement initiatives
• Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers
• Cross-Functional Collaboration
• Work closely with Training & QA Head, Marketing team, Supply chain & procurement
• Ensure seamless execution across functions

Key Skills & Competencies

• Strong multi-unit F&B operations experience
• Deep understanding of unit economics & P&L
• Ability to build systems, not just manage people
• High ownership and execution focus
• Strong leadership and team-building capability
• Data-driven mindset with sharp analytical ability
• Customer-first thinking with attention to detail

Experience

8–15+ years in F&B / QSR / Café chains

Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Success Metrics

• Outlet profitability
• SOP compliance scores
• Customer satisfaction ratings
• Team retention and productivity
• Sales growth & repeat business

Skills: outlets,food outlets,management,cafe,operations,qsr,f&b,customer experience