Head of Operations

Altraize; New Delhi; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Altraize is seeking a Head of Operations to own the end-to-end performance of all cafe outlets. You will ensure operational excellence, profitability, and a consistent customer experience by driving unit-level P&L, SOP adherence and ongoing market growth.

You will lead multi-unit operations, oversee day-to-day activities, implement performance scorecards, and coach outlet managers to build a high-performance culture with accountability.

Qualifications

• 8–15+ years in F&B / QSR / café chains.
• Proven ability to drive unit-level P&L and optimize costs.
• Strong leadership and people-management skills.
• Data-driven with ability to build dashboards and track KPIs.
• Focus on customer experience and SOP compliance.
• Experience scaling operations across multiple outlets.

Responsibilities

• Own end-to-end operations across all cafe outlets.
• Drive revenue, cost, and profitability targets.
• Optimize food and labor costs and controllables.
• Drive same-store sales growth through operational excellence.
• Lead manpower planning and hiring with HR.
• Build and enforce SOPs; conduct audits and reviews.
• Collaborate with Training, Marketing, and Supply chain teams.
• Develop dashboards and monitor KPIs daily/weekly/monthly.

Skills

Multi-unit ops

P&L ownership

Leadership

Data-driven

Customer focus

People management

Job description

Role Overview

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Job Description

Role Overview

The Head of Operations will own end-to-end performance across all cafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Key Responsibilities

• Business & P&L Ownership
• Own and drive unit-level P&L across all outlets
• Ensure achievement of revenue, cost, and profitability targets
• Optimize food cost, labor cost, and controllables
• Drive same-store sales growth through operational excellence
• Multi-Unit Operations Management
• Oversee day-to-day operations across all outlets
• Conduct regular outlet visits, audits, and performance reviews
• Ensure consistent customer experience and service standards
• Identify operational gaps and implement corrective actions
• SOP Execution & Compliance
• Ensure strict adherence to all SOPs across outlets
• Build daily monitoring systems to track compliance
• Implement checklists, audits, and performance scorecards
• Work closely with Training Head to continuously refine SOPs
• Team Leadership & People Management
• Lead manpower planning across outlets
• Drive hiring in collaboration with HR
• Ensure effective onboarding and continuous performance management
• Build a high-performance culture with accountability
• Coach outlet managers and create future leaders
• Performance Tracking & Analytics
• Develop and monitor daily, weekly, and monthly dashboards
• Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
• Drive data-based decision-making
• Local Store Marketing (LSM)
• Plan and execute local marketing initiatives
• Collaborate with Marketing for campaigns and activations
• Drive community engagement initiatives
• Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers
• Cross-Functional Collaboration
• Work closely with Training & QA Head, Marketing team, Supply chain & procurement
• Ensure seamless execution across functions

Key Skills & Competencies

• Strong multi-unit F&B operations experience
• Deep understanding of unit economics & P&L
• Ability to build systems, not just manage people
• High ownership and execution focus
• Strong leadership and team-building capability
• Data-driven mindset with sharp analytical ability
• Customer-first thinking with attention to detail

Experience

8–15+ years in F&B / QSR / Café chains

Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Success Metrics

• Outlet profitability
• SOP compliance scores
• Customer satisfaction ratings
• Team retention and productivity
• Sales growth & repeat business

Skills: outlets,food outlets,management,cafe,operations,qsr,f&b,customer experience